Headline

Data Analyst | Transitioning into Business Analysis | SQL, Python, Excel, Power BI | Open to Internships & Entry-Levels Roles

About

I’m a B.Com graduate with a specialization in Tourism Management, now building a strong foundation in data analysis and business analysis to bridge the gap between numbers and real-world decisions. My academic background has equipped me with business and service industry insights, while my recent training in Excel, SQL, Power BI, and Python has helped me discover a passion for working with data. I enjoy identifying patterns, creating dashboards, and turning complex information into clear, actionable insights. As I transition into the field of business analysis, I’m developing skills in process improvement, stakeholder communication, and problem-solving—with the goal of helping organizations make smarter, data-backed decisions. 🔍 I’m actively seeking opportunities in data analysis, business analysis, or roles that combine business knowledge with data-driven thinking—especially in industries like tourism, services, or business operations.

Location

Kolkata

Work experience

Customer Service Executive at TP, Sep 2022 - Dec 2023 · 1 yr 4 mos, • Resolved 50+ customer queries daily, consistently achieving a 95% first-call resolution (FCR) rate, minimizing escalations • Improved customer satisfaction (CSAT) scores by 10% through structured problem-solving and proactive issue resolution • Tracked and analyzed customer complaint patterns to identify recurring issues, providing actionable feedback to team leads • Trained and mentored new team members on service protocols, reducing onboarding time and improving team efficiency • Collaborated with cross-functional teams to improve service workflows, enhancing overall customer experience

Undergraduate at TP, Sep 2022 - Apr 2023 · 8 mos, Kolkata, West Bengal, India

Education

Bachelor of Commerce - BCom, Tourism and Travel Services Management, Calcutta University, Kolkata

B.com, Tourism and Travel Services Management, Maharani Kasiswari College