Headline

NOC Engineer at NTT DATA | Enterprise Networking | Routing & Switching | CCNA | ITIL v4 | LogicMonitor

About

◉ Network engineering professional with hands-on experience managing enterprise-grade infrastructure across live client environments. Proven ability to troubleshoot complex network issues, manage incident lifecycles, and implement solutions that ensure optimal performance. Working across two critical technical functions: ◉ Connectivity: Manage live client network devices, perform connectivity checks, troubleshoot network faults, execute planned upgrades, and coordinate Cisco TAC cases. ◉ Network Operations (NOC): Monitor enterprise network infrastructure using LogicMonitor, perform SNMP-based alert triage, incident analysis, and timely escalations, manage the end-to-end ServiceNow ticket lifecycle, and coordinate with ISPs, F5 TAC, and Aruba TAC to resolve network outages while ensuring SLA compliance. ◉ I hold a Master's in Computer Applications and certifications in CCNA, ITIL v4, ISC2 CC, LMCA, and NASSCOM CC. Currently deepening my expertise in network infrastructure with a focus on Palo Alto NGFW and network security. I'm looking to grow into a dedicated L1 Network Engineer role where I can apply my hands-on production experience in routing, switching, and network operations.

Location

Bengaluru

AI stack

claude

gemini

Work experience

Network Engineer at NTT DATA, Inc., Aug 2025 - Present · 1 y 1 mo, Bengaluru, Karnataka, India, ◉ Routing & Switching ->Connectivity • Perform connectivity checks, troubleshoot network faults, and execute device upgrades on live client routers and switches in a production environment. • Raise and manage Cisco TAC cases for escalated hardware and software issues, coordinating end-to-end resolution with vendor engineers. • Apply VLAN configurations, routing protocol adjustments, and access control changes as part of approved change requests. • Monitor network dashboards to proactively identify and resolve connectivity issues across client LAN/WAN environments. ◉ Network Operations ->(NOC) • Monitor enterprise client devices like routers, switches, servers, and IP infrastructure using LogicMonitor in a 24×7 NOC environment. • Perform SNMP-based alert triage, syslog review, and prioritisation; escalate incidents to TRG teams following ITIL v4 practices. • Maintain SLA compliance above 95% through timely detection, escalation, and tracking of infrastructure alerts. • Handle client requests per shift via email and call; create and assign INC, CHG, PRB, and SVR tickets in ServiceNow. • Raise F5 TAC and Aruba TAC cases for load balancer and wireless infrastructure issues, managing end-to-end vendor coordination.

Technical Graduate Trainee at NTT DATA, Jul 2025 - Aug 2025 · 2 mos, Bengaluru, Karnataka, India

Networking Trainee R&S at NETWORKERS HOME, Mar 2025 - Jul 2025 · 5 mos, Bengaluru, Karnataka, India, • Configured Cisco routers and Layer 2/3 switches; implemented OSPF, EIGRP, RIP, and BGP routing protocols • Set up VLANs, Inter-VLAN routing, STP, NAT, ACLs, and port security using Cisco Packet Tracer and EVE-NG

Cybersecurity Trainee at nasscom foundation, Sep 2024 - Dec 2024 · 4 mos, Bengaluru, Karnataka, India, • Implemented core security measures following CIA principles to protect systems and networks. • Conducted vulnerability assessments and risk evaluations to strengthen system hardening. • Practiced identifying and mitigating various attack types, including APTs, to secure communications.

Project Intern at Toyota Kirloskar Auto Parts, Sep 2024 - Oct 2024 · 2 mos, Bengaluru, Karnataka, India

Education

Master of Computer Applications - MCA, Computer Applications, Acharya

Bachelor's Degree, Computer Applications, S.R.S. First Grade College, Chitradurga.