Chirag Pathak profile photo 1 on Tal

Chirag Pathak

Technical consultant | Servicenow developer | CSA | CAD | CIS-ITSM

Bengaluru

3+ years of work experience

TriluxTech
Mar 20268 mosPresent

Bengaluru

Unisys
Feb 20251 yr 2 mosMar 2026

Hybrid

Led the seamless deployment of new feature requests to the client’s production environment, ensuring timely and efficient delivery. Spearheaded knowledge transfer by documenting and sharing industry best practices, ensuring team alignment and consistency across the board. Enhanced system performance by troubleshooting technical issues and conducting thorough root cause analysis to drive effective resolutions. Managed the end-to-end development and deployment of multiple ServiceNow modules, catering to diverse stakeholder teams within the client's environment. Collaborated with cross-functional teams to deliver high-impact ServiceNow solutions on schedule, within budget, and exceeding client expectations. Streamlined catalog item creation by optimizing the catalog builder flow, reducing processing time by 75% and significantly increasing efficiency.
Computacenter
Jul 20231 yr 8 mosFeb 2025

Contributed to the implementation of a new ServiceNow environment for a global healthcare client, ensuring smooth deployment and system integration. Assisted in the migration from BMC Remedy to ServiceNow, supporting data transfer and optimizing system functionality. Collaborated with clients to gather and analyze business requirements, helping to translate them into actionable ServiceNow solutions. Configured Access Control Lists (ACLs) to ensure secure access and support client-specific feature requirements. Designed and implemented automation flows based on client specifications, enhancing operational efficiency. Troubleshot and resolved approval issues during testing, ensuring smooth workflow execution and minimizing disruptions. Provided support for internal customer priority one implementations, delivering timely and effective solutions. Developed performance analytics and interactive reports, creating filters to enhance data visibility and support informed decision-making.
Computacenter
Jan 20237 mosJul 2023

Completed comprehensive training in ServiceNow ITSM development, gaining proficiency in platform fundamentals and key modules. Gained expertise in configuring and customizing ServiceNow to align with business needs. Developed hands-on experience in ServiceNow development practices, including scripting, business rules, and UI policies. Collaborated on practical exercises to reinforce and apply ITSM concepts in real-world scenarios.

Chirag’s AI Stack

claude code
claude code
github copilot
github copilot

Education

Symbiosis Centre for Distance Learning

Master of Business Administration - MBA, Business Administration and Management, General

Symbiosis Centre for Distance Learning

20242 yrs2026
New Horizon College of Engineering

Bachelor of Engineering - BE, Electrical and Electronics Engineering

New Horizon College of Engineering

20194 yrs2023

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Headline

Technical consultant | Servicenow developer | CSA | CAD | CIS-ITSM

About

A multifaceted ServiceNow developer and consultant with demonstrated expertise in implementation, troubleshooting and operations of ServiceNow Flow Designer and ITSM implementations. I have worked on demanding projects as part of the ServiceNow implementation team for clients in the Healthcare and Information Technology sector operating on a global scale. In my current role, I have leveraged my knowledge to develop baseline implementations of ServiceNow.

Location

Bengaluru

AI stack

claude code

github copilot

Work experience

ServiceNow Consultant at TriluxTech, Mar 2026 - Present · 8 mos, Bengaluru

Software Engineering Consultant at Unisys, Feb 2025 - Mar 2026 · 1 yr 2 mos, Hybrid, Led the seamless deployment of new feature requests to the client’s production environment, ensuring timely and efficient delivery. Spearheaded knowledge transfer by documenting and sharing industry best practices, ensuring team alignment and consistency across the board. Enhanced system performance by troubleshooting technical issues and conducting thorough root cause analysis to drive effective resolutions. Managed the end-to-end development and deployment of multiple ServiceNow modules, catering to diverse stakeholder teams within the client's environment. Collaborated with cross-functional teams to deliver high-impact ServiceNow solutions on schedule, within budget, and exceeding client expectations. Streamlined catalog item creation by optimizing the catalog builder flow, reducing processing time by 75% and significantly increasing efficiency.

Associate Software Engineer at Computacenter, Jul 2023 - Feb 2025 · 1 yr 8 mos, Contributed to the implementation of a new ServiceNow environment for a global healthcare client, ensuring smooth deployment and system integration. Assisted in the migration from BMC Remedy to ServiceNow, supporting data transfer and optimizing system functionality. Collaborated with clients to gather and analyze business requirements, helping to translate them into actionable ServiceNow solutions. Configured Access Control Lists (ACLs) to ensure secure access and support client-specific feature requirements. Designed and implemented automation flows based on client specifications, enhancing operational efficiency. Troubleshot and resolved approval issues during testing, ensuring smooth workflow execution and minimizing disruptions. Provided support for internal customer priority one implementations, delivering timely and effective solutions. Developed performance analytics and interactive reports, creating filters to enhance data visibility and support informed decision-making.

Intern at Computacenter, Jan 2023 - Jul 2023 · 7 mos, Completed comprehensive training in ServiceNow ITSM development, gaining proficiency in platform fundamentals and key modules. Gained expertise in configuring and customizing ServiceNow to align with business needs. Developed hands-on experience in ServiceNow development practices, including scripting, business rules, and UI policies. Collaborated on practical exercises to reinforce and apply ITSM concepts in real-world scenarios.

Education

Master of Business Administration - MBA, Business Administration and Management, General, Symbiosis Centre for Distance Learning

Bachelor of Engineering - BE, Electrical and Electronics Engineering, New Horizon College of Engineering