Headline

Business Analyst (APO) || CSPO Certified || Agile & Scrum Practitioner dealing in sprint, stakeholder collaboration for creating customer-centric solutions to build scalable and value-driven products.

About

TURNING IDEAS INTO IMPACTFUL PRODUCT EXPERIENCES As a Business Analyst (APO) and CSPO-certified Product Practitioner, I bridge the gap between business vision and actionable product outcomes. I enjoy understanding user problems, mapping business needs, and turning them into clear, structured, and value-driven solutions. My work revolves around simplifying the complex — be it processes, requirements, or customer journeys. Over the years, I’ve learned that great products are not built on assumptions, they’re built on empathy, collaboration, and continuous learning. That's why I focus on: 🔹 Writing meaningful user stories 🔹 Prioritizing what truly adds value 🔹 Facilitating smooth sprints and releases 🔹 Working closely with stakeholders, developers & designers 🔹 Creating customer-centric product experiences What keeps me motivated is seeing ideas come to life — from concept, to backlog, to an actual product that people use and love. I thrive in environments where problem-solving, ownership, and teamwork drive the product forward. I'm committed to growing as a Product & Agile professional, continuously improving my ability to understand users, structure problems, and deliver solutions that matter. If you’re working on something exciting in the Product, Agile, or Business Analysis space, I’d love to connect, learn, and collaborate.

Location

Kolkata

AI stack

claude

Work experience

Business Analyst (APO) at Coats Digital, Oct 2023 - Present · 3 yrs, 1) Contributed across the consulting lifecycle for a Global Delivery Model client base: defined problems, elicited requirements, and proposed solutions for 12+ features taken from discovery through production rollout across 50+ enterprise customers globally. 2) Acted as Product Owner/Product Manager on an 8-engineer squad, interfacing directly with customers and internal stakeholders to align scope with business needs and translate requirements into shippable features. 3) Authored 30+ PRDs, user stories, and functional solution specs, providing inputs into product strategy and business alignment; reduced rework on engineering handoff by ~25%. 4) Owned UAT and release management for 20+ releases via Azure DevOps, guiding teams on project processes and deliverables; cut post-release defects by ~40% and shortened bug-resolution cycle from 5 to 2 days. 5) Led sprint planning and grooming across 25+ two-week sprints, sustaining ~90% sprint commitment and reducing spillover by ~30% through disciplined scope and stakeholder management. 6) Piloted ChatGPT/Claude -driven automation for documentation and client-facing support workflows, cutting per-release effort by ~50% (4 hrs → 2 hrs) — supporting internal capability building. 7) Partnered with Customer Success and Implementation teams to capture voice-of-customer input, prioritise the backlog, and shape the quarterly product roadmap and business alignment.

Software Analyst at Coats Digital, Jul 2022 - Oct 2023 · 1 yr 4 mos, 1) Performed gap analysis and business process consulting for 10+ feature enhancements and 3 new modules across multi-tenant SaaS deployments, defining problems and proposing functional solutions. 2) Engaged 15+ stakeholders across customers, sales, and engineering in a Global Delivery Model to elicit requirements and validate solutions; achieved >85% first-pass acceptance on solution reviews. 3) Mapped 20+ end-to-end process flows using Figma and BPMN, supporting scalable, customer-focused functional solution design. 4) Recognised with promotion to Associate Product Manager within 12 months for consistent delivery and stakeholder management impact.

Operations & Client Coordinator at LOGOTECH CLOTHING PRIVATE LIMITED, Aug 2020 - Jun 2022 · 1 yr 11 mos, Kolkata, 1) Managed end-to-end delivery operations and client relationships for 20+ international B2B clients (UK, Netherlands) with monthly order volumes of 10,000+ units. 2) Coordinated cross-functional execution across logistics, sales, and production, identifying process gaps and proposing solutions; reduced order-cycle turnaround time by ~15%. 3) Designed and rolled out a vendor tracking system that improved on-time shipments by 20% and saved ~5 hrs/week of manual follow-up — early experience in problem definition and process consulting.

Graduation Project at Shahi Exports Pvt Ltd, Jan 2020 - Apr 2020 · 4 mos, Banaglore, Graduation project in device development of real time data analysis of operator performance and efficiency using piece pick and drop senor methodology.

Project Intern at Brandix, May 2019 - Aug 2019 · 4 mos, Visakhapatnam, Andhra Pradesh, India, 3 months project internship. Exposure to the apparel industry , departments in the industry, production of garments.

Internship Trainee at GBTL, May 2018 - Jun 2018 · 2 mos, Bhiwani, Haryana, India, 15 days textile internee ( processing of fiber into yarn , processing of yarn to fabric stage including dyeing )

Education

Bachelor in Fashion Technology, Apparel production & merchandising, National Institute of Fashion Technology India

2 year diploma, Fashion/Apparel Design, The Bhawanipur Education Society College