---
title: "Chiraag Pattnaik - Technical Support Analyst in Bengaluru | Tal"
description: "Meet Chiraag Pattnaik, Tech Support Analyst | Application Support | Excel | SQL | Power BI | based in Bengaluru."
image: "https://tal.club/meet/chiraag/share-image"
---

# Chiraag Pattnaik on Tal

## Headline

Tech Support Analyst \| Application Support \| Excel \| SQL \| Power BI \|

## About

💼 Technical & Application Support Analyst at Jindal Steel, delivering end\-to\-end support for 400–500\+ daily users on Suraksha Kawach — an enterprise industrial safety platform used for workforce tracking and incident management\. I don’t just fix issues — I analyze patterns, monitor dashboards, identify system trends, and turn operational data into actionable insights using Excel, Google Sheets, and Power BI\. This hands\-on exposure to both support and data has given me a unique edge across technical and analytical roles\. Currently pursuing a PG Program in Data Analytics with Gen AI at IIT Guwahati — sharpening my skills in data analysis, visualization, and AI\-driven decision making\. 🚀 What I bring to the table: ✔ Enterprise\-level technical & application support ✔ Data reporting, dashboarding & trend analysis ✔ Root cause analysis & process improvement ✔ Cross\-functional coordination with dev teams ✔ Strong foundation in Analytics via IIT Guwahati 🎯 Actively seeking Data Analyst \| Business Analyst \| Technical Support roles in Bangalore 📍 Relocating to Bangalore \| Open to Work \| DM me or feel free to connect\!

## Location

Bengaluru

## Work experience

Technical Support Analyst at Orbit Techsol, Feb 2026 \- Present · 5 mos, Technical Support Analyst — Application Support Analyst Orbit Techsol \| Jindal Steel \| Feb 2026 – Present \| Full\-time Delivered end\-to\-end technical and application support for an enterprise\-level industrial safety monitoring platform \(Suraksha Kawach\) used for workforce tracking and incident management across field operations\. • Provided Tier\-1/Tier\-2 technical support to 400–500\+ daily active users, ensuring minimal downtime and high system availability • Resolved user\-reported incidents, service requests, and system issues through ticketing tools, maintaining consistent SLA adherence • Monitored operational dashboards to proactively identify anomalies, data inconsistencies, and system performance issues, reducing escalations • Coordinated with development teams for bug reporting, issue validation, and feature enhancement requests, improving release quality • Performed Root Cause Analysis \(RCA\) for recurring issues and documented resolutions to build a knowledge base for process improvement • Maintained and managed operational/user data using Microsoft Excel & Google Sheets for daily reporting, tracking, and dashboard updates • Supported onboarding, training, and troubleshooting for end users across distributed field operations Skills: Technical Support · Incident Management · SLA Management · Root Cause Analysis · Microsoft Excel · Google Sheets · Power BI · Data Visualization · Reporting & Dashboarding · User Onboarding

Data Analyst at IIT Guwahati – PG Program in Data Analytics with Gen AI \(2025 – Present\), Aug 2025 \- May 2026 · 10 mos, India, • Learning and applying data analysis concepts using Excel, SQL, Power BI, and Python\. • Working on projects including sales dashboards, customer order analysis, and e\-commerce data visualization\. • Exploring applications of Generative AI in data analysis and business insights\.

## Education

Bachelor of Engineering \- BE, Electrical and Electronics Engineering, Siksha O Anusandhan Corporate Relation

[View the original profile](https://tal.club/meet/chiraag)

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