Headline

Tech Support Analyst | Application Support | Excel | SQL | Power BI |

About

💼 Technical & Application Support Analyst at Jindal Steel, delivering end-to-end support for 400–500+ daily users on Suraksha Kawach — an enterprise industrial safety platform used for workforce tracking and incident management. I don’t just fix issues — I analyze patterns, monitor dashboards, identify system trends, and turn operational data into actionable insights using Excel, Google Sheets, and Power BI. This hands-on exposure to both support and data has given me a unique edge across technical and analytical roles. Currently pursuing a PG Program in Data Analytics with Gen AI at IIT Guwahati — sharpening my skills in data analysis, visualization, and AI-driven decision making. 🚀 What I bring to the table: ✔ Enterprise-level technical & application support ✔ Data reporting, dashboarding & trend analysis ✔ Root cause analysis & process improvement ✔ Cross-functional coordination with dev teams ✔ Strong foundation in Analytics via IIT Guwahati 🎯 Actively seeking Data Analyst | Business Analyst | Technical Support roles in Bangalore 📍 Relocating to Bangalore | Open to Work | DM me or feel free to connect!

Location

Bengaluru

Work experience

Technical Support Analyst at Orbit Techsol, Feb 2026 - Present · 5 mos, Technical Support Analyst — Application Support Analyst Orbit Techsol | Jindal Steel | Feb 2026 – Present | Full-time Delivered end-to-end technical and application support for an enterprise-level industrial safety monitoring platform (Suraksha Kawach) used for workforce tracking and incident management across field operations. • Provided Tier-1/Tier-2 technical support to 400–500+ daily active users, ensuring minimal downtime and high system availability • Resolved user-reported incidents, service requests, and system issues through ticketing tools, maintaining consistent SLA adherence • Monitored operational dashboards to proactively identify anomalies, data inconsistencies, and system performance issues, reducing escalations • Coordinated with development teams for bug reporting, issue validation, and feature enhancement requests, improving release quality • Performed Root Cause Analysis (RCA) for recurring issues and documented resolutions to build a knowledge base for process improvement • Maintained and managed operational/user data using Microsoft Excel & Google Sheets for daily reporting, tracking, and dashboard updates • Supported onboarding, training, and troubleshooting for end users across distributed field operations Skills: Technical Support · Incident Management · SLA Management · Root Cause Analysis · Microsoft Excel · Google Sheets · Power BI · Data Visualization · Reporting & Dashboarding · User Onboarding

Data Analyst at IIT Guwahati – PG Program in Data Analytics with Gen AI (2025 – Present), Aug 2025 - May 2026 · 10 mos, India, • Learning and applying data analysis concepts using Excel, SQL, Power BI, and Python. • Working on projects including sales dashboards, customer order analysis, and e-commerce data visualization. • Exploring applications of Generative AI in data analysis and business insights.

Education

Bachelor of Engineering - BE, Electrical and Electronics Engineering, Siksha O Anusandhan Corporate Relation