Headline

Customer Service Advisor @ Tech Mahindra | B.Com (in progress)

About

Tech Mahindra benefits from collaborative efforts in customer relationship management and retention. Partnered with teams to address diverse client needs through multilingual communication in Marathi, English, and Hindi, while leveraging CRM tools to improve client satisfaction and loyalty. Currently pursuing a B.Com degree at Abhinav Degree College, expected by July 2026. Focused on applying teamwork and CRM skills to strengthen customer relationships and drive retention initiatives that align with organizational goals.

Location

Vasai Virar

Work experience

Customer Service Advisor at Tech Mahindra, Jun 2024 - Present · 2 yrs 1 mo, Maharashtra, India

Customer Associate at Tech Mahindra, Jun 2024 - Sep 2025 · 1 yr 4 mos, United Kingdom, Handling customer queries via chat, email, and call with a focus on first-contact resolution. Supporting a variety of services and resolving account, billing, and technical concerns. Maintaining professionalism and empathy across interactions. Adhering to quality benchmarks and service-level agreements.

Graphic Designer at Food Express, Inc., Nov 2023 - Jun 2024 · 8 mos, Designed social media posts, menus, and promotional materials. Used tools like Canva and Adobe Photoshop for creative content. Collaborated with team and handled client feedback to revise designs.

Back Office Executive at CM Technologies, Apr 2023 - Aug 2023 · 5 mos, Handled data entry and document processing using MS Excel and internal tools. Conducted basic online research and supported R&D tasks. Managed emails, maintained records, and assisted in back-office documentation.

Education

Abhinav degree college, B.com, Abhinav degree College

Junior college, Commerce, Abhinav vidya mandir Jr college