---
title: "Chinmay Mendhule - Manager in Bengaluru | Tal"
description: "Meet Chinmay Mendhule, Program Manager | Project Management | E-commerce | Supply Chain | Strategy | Operations based in Bengaluru. AI stack includes claude code, elevenlabs, and gemini."
image: "https://tal.club/meet/chinmay-mendhule/share-image"
---

# Chinmay Mendhule on Tal

## Headline

Program Manager \| Project Management \| E\-commerce \| Supply Chain \| Strategy \| Operations

## About

Program Manager with 7\+ years of experience driving large\-scale programs, growth initiatives, and operational excellence across leading companies in logistics, last\-mile delivery, e\-commerce, B2B commerce, and supply chain operations\. My journey across Swiggy Instamart, Porter, Amazon, Udaan, and Dunzo has shaped a strong ability to blend strategy with execution in fast\-paced, high\-ownership environments\. I specialize in bringing structure to ambiguous problem statements, building scalable processes, and aligning cross\-functional teams across product, tech, business, and operations\. I’ve driven multi\-city rollouts, optimized operational workflows, and led strategic programs that directly improve customer experience, efficiency, and business growth\. Core strengths and experience include: Program & Project Management: Roadmap ownership, sprint planning, stakeholder alignment, metrics tracking, and de\-risking delivery\. Growth Strategy: Improving funnels, identifying expansion opportunities, and scaling new initiatives\. Operations Leadership: City\-level operations, SLA improvement, marketplace performance, and team management\. Process Transformation: Building systems, streamlining workflows, and delivering measurable business impact\. I thrive in growth\-focused organizations where clear thinking, collaboration, and disciplined execution matter\. Open to opportunities in Program Management, Product\-Led Growth, Strategy & Operations, Business Ops, and Process Excellence roles across tech\-first and scaling companies\.

## Location

Bengaluru

## AI stack

claude code

elevenlabs

gemini

## Work experience

Manager at Swiggy, Feb 2026 \- Present · 8 mos

Program Manager at Porter, Jun 2025 \- Dec 2025 · 7 mos

Program Manager at Amazon, May 2022 \- May 2025 · 3 yrs 1 mo, Bengaluru, Karnataka, India, \- Led strategic geo\-mapping and delivery experience programs, improving customer retention by 4\.7%\. \- Reduced support defects and operational escalations through Geofence Edit and Repeat Defect Reduction initiatives\. \- Improved logistics efficiency by reducing BTO cases by \~2% and driver support contacts by 8% YoY using data\-driven interventions\. \- Partnered with tech teams on ML\-based geocode prediction models to improve address accuracy and delivery scalability\. \- Built proactive mechanisms that reduced mis\-sort and out\-of\-jurisdiction shipment errors by 11%\.

Area Lead \- Sales and Operations at udaan\.com, Dec 2020 \- Apr 2022 · 1 yr 5 mos, Jalandhar, Punjab, India, \- Led the launch of a new pin code region, scaling buyer count from 662 to 2,901 and achieving 59% market penetration\. \- Managed buyer retention initiatives and maintained over 95% retention through operational improvements and enhanced user experience\. \- Reduced Return to Origin \(RTO\) rates from 7–8% to under 1% through data analysis and process optimization\. \- Spearheaded implementation of a credit onboarding project, enabling 272 buyers onto the platform and generating \~₹75 lakh GMV impact\. \- Worked closely with cross\-functional teams to improve engagement, operational efficiency, and market expansion

Supply Associate at Dunzo, Feb 2019 \- Dec 2020 · 1 yr 11 mos, Pune Division, Maharashtra, India, \- Managed supply Operations for 300\+ D4B merchants, ensuring consistent Quality of Service and operational reliability\. \- Developed scalable operational processes that improved completion rates from 92% to 99\.5% in Pune\. \- Expanded and optimized delivery partner operations post\-Covid, achieving sub\-10\-minute in\-store timings for priority stores\. \- Reduced refund rates from 12% to under 1% through targeted process improvements and operational controls\.

## Education

Master of Business Administration \- MBA, Operations Management and Supervision, Sinhgad Institute Of Management

Bachelor of Engineering, Computer Science, Shri Ramdeobaba Kamla Nehru Engineering College, Katol Road

[View the original profile](https://tal.club/meet/chinmay-mendhule)

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