Headline

Program Manager | Project Management | E-commerce | Supply Chain | Strategy | Operations

About

Program Manager with 7+ years of experience driving large-scale programs, growth initiatives, and operational excellence across leading companies in logistics, last-mile delivery, e-commerce, B2B commerce, and supply chain operations. My journey across Swiggy Instamart, Porter, Amazon, Udaan, and Dunzo has shaped a strong ability to blend strategy with execution in fast-paced, high-ownership environments. I specialize in bringing structure to ambiguous problem statements, building scalable processes, and aligning cross-functional teams across product, tech, business, and operations. I’ve driven multi-city rollouts, optimized operational workflows, and led strategic programs that directly improve customer experience, efficiency, and business growth. Core strengths and experience include: Program & Project Management: Roadmap ownership, sprint planning, stakeholder alignment, metrics tracking, and de-risking delivery. Growth Strategy: Improving funnels, identifying expansion opportunities, and scaling new initiatives. Operations Leadership: City-level operations, SLA improvement, marketplace performance, and team management. Process Transformation: Building systems, streamlining workflows, and delivering measurable business impact. I thrive in growth-focused organizations where clear thinking, collaboration, and disciplined execution matter. Open to opportunities in Program Management, Product-Led Growth, Strategy & Operations, Business Ops, and Process Excellence roles across tech-first and scaling companies.

Location

Bengaluru

AI stack

claude code

elevenlabs

gemini

Work experience

Manager at Swiggy, Feb 2026 - Present · 8 mos

Program Manager at Porter, Jun 2025 - Dec 2025 · 7 mos

Program Manager at Amazon, May 2022 - May 2025 · 3 yrs 1 mo, Bengaluru, Karnataka, India, - Led strategic geo-mapping and delivery experience programs, improving customer retention by 4.7%. - Reduced support defects and operational escalations through Geofence Edit and Repeat Defect Reduction initiatives. - Improved logistics efficiency by reducing BTO cases by ~2% and driver support contacts by 8% YoY using data-driven interventions. - Partnered with tech teams on ML-based geocode prediction models to improve address accuracy and delivery scalability. - Built proactive mechanisms that reduced mis-sort and out-of-jurisdiction shipment errors by 11%.

Area Lead - Sales and Operations at udaan.com, Dec 2020 - Apr 2022 · 1 yr 5 mos, Jalandhar, Punjab, India, - Led the launch of a new pin code region, scaling buyer count from 662 to 2,901 and achieving 59% market penetration. - Managed buyer retention initiatives and maintained over 95% retention through operational improvements and enhanced user experience. - Reduced Return to Origin (RTO) rates from 7–8% to under 1% through data analysis and process optimization. - Spearheaded implementation of a credit onboarding project, enabling 272 buyers onto the platform and generating ~₹75 lakh GMV impact. - Worked closely with cross-functional teams to improve engagement, operational efficiency, and market expansion

Supply Associate at Dunzo, Feb 2019 - Dec 2020 · 1 yr 11 mos, Pune Division, Maharashtra, India, - Managed supply Operations for 300+ D4B merchants, ensuring consistent Quality of Service and operational reliability. - Developed scalable operational processes that improved completion rates from 92% to 99.5% in Pune. - Expanded and optimized delivery partner operations post-Covid, achieving sub-10-minute in-store timings for priority stores. - Reduced refund rates from 12% to under 1% through targeted process improvements and operational controls.

Education

Master of Business Administration - MBA, Operations Management and Supervision, Sinhgad Institute Of Management

Bachelor of Engineering, Computer Science, Shri Ramdeobaba Kamla Nehru Engineering College, Katol Road