Headline

IT Project Manager | IT Operations Manager | IT Infrastructure | IT Service Delivery | ITIL/ITSM | Project & Team Leadership | AI-Powered Productivity

About

.Results-driven IT Operations & Project Manager with 14+ years of experience in IT infrastructure, IT operations, service delivery, and project management. Currently serving as Information Technology Operations Manager at Pulse Tech Corp, leading end-to-end IT operations, infrastructure management, project execution, stakeholder communication, vendor management, and process optimization. Experienced in delivering IT projects on time, ensuring SLA compliance, managing incident, problem, and change management, and driving continuous service improvement. Strong expertise in Windows Server Administration, Active Directory, DNS, DHCP, IIS, Microsoft 365, network infrastructure, virtualization, security, and ITSM tools including Spiceworks and Jira. Skilled at leading cross-functional teams, coordinating with business stakeholders, managing IT budgets and resources, and implementing best practices aligned with ITIL standards. Passionate about leveraging technology, automation, and operational excellence to improve business performance, enhance user experience, and support organizational growth.

Location

Bengaluru

AI stack

gemini

openai

ChatGPT

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Work experience

Information Technology Operations Manager at Pulse Tech Corp, Jan 2024 - May 2026 · 2 yrs 5 mos, Canada

Information Technology Operations Project Manager at WWN IT Solutions Pvt Ltd (Pulse Tech Corp, Canada), Jan 2024 - May 2026 · 2 yrs 5 mos, Managed multiple IT infrastructure and operational projects from initiation to completion. Planned project schedules, allocated resources, and monitored project milestones. Coordinated with internal stakeholders, clients, and vendors for successful project delivery. Managed project risks, issues, change requests, and mitigation plans. Led infrastructure upgrades, Microsoft 365 implementations, and system migrations. Ensured project delivery within agreed timelines and SLA commitments. Managed IT procurement and asset lifecycle activities. Prepared project status reports and presented progress to management. Led cross-functional teams and ensured effective communication across departments. Improved operational processes and implemented continuous service improvement initiatives. Led end-to-end delivery of IT infrastructure and operations projects from initiation through planning, execution, monitoring, and successful closure. Network security Microsoft Entra ID, Conditional Access, Multi-Factor Authentication (MFA)

Information Technology Team Lead at British Orient Infotel, Mar 2022 - Dec 2023 · 1 yr 10 mos, Bengaluru, Managed daily IT support operations and team performance. Administered AD, DNS, DHCP, IIS, backups, and endpoint security. Worked on ticketing systems (JIRA) for incident tracking and resolution. Supported ISMS/PIMS compliance, onboarding/offboarding, and asset management. Mentored team members and improved service delivery processes.

System Administrator at ExpertCallers, Feb 2021 - Apr 2022 · 1 yr 3 mos, Bengaluru

System Administrator L2 at Expert Callers Pvt. Ltd, Bangalore, Feb 2021 - Mar 2022 · 1 yr 2 mos, Bengaluru, Managed Windows servers, Azure Cloud services, and IT infrastructure support. Administered AD, DNS, DHCP, IIS, and backup systems. Provided L2 technical support and resolved infrastructure issues. Maintained ticketing systems and coordinated escalations.

Education

Bachelor of Science, Computer Science, North East Frontier Technical University (NEFTU)

Master of Business Administration, COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES, Jain (Deemed-to-be University)