---
title: "Chhavi Chhabra - Head of Products, AI Transformation in Bengaluru | Tal"
description: "Meet Chhavi Chhabra, Head of Products, AI Transformation | Consumer Internet | Product Strategy | AI Products | Growth, Platform & Customer Experience based in Bengaluru. AI stack includes claude code, elevenlabs, and lovable. Explore public work links including github."
image: "https://tal.club/meet/chhavi-chhabra/share-image"
---

# Chhavi Chhabra on Tal

## Headline

Head of Products, AI Transformation \| Consumer Internet \| Product Strategy \| AI Products \| Growth, Platform & Customer Experience

## About

𝐈 𝐁𝐮𝐢𝐥𝐝 𝐀𝐈 𝐏𝐫𝐨𝐝𝐮𝐜𝐭𝐬 𝐓𝐡𝐚𝐭 𝐒𝐜𝐚𝐥𝐞 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐆𝐫𝐨𝐰𝐭𝐡\. Hi, I'm Chhavi\. I enjoy building products that solve real customer problems, create measurable business impact, and push the boundaries of what's possible with AI\. Over the last 8\+ years at Justdial, I've had the opportunity to grow from a Product Trainee to leading Product & AI Transformation\. Along the way, I've built consumer internet products from 0→1, scaled platforms used by millions, led cross\-functional product teams, and more recently, helped drive AI transformation\. What excites me most is turning emerging technology into practical products that people actually use and businesses genuinely benefit from\. 𝐖𝐡𝐚𝐭 𝐈 𝐅𝐨𝐜𝐮𝐬 𝐎𝐧 My experience spans product strategy, AI\-powered products, growth, platform, customer experience, and omnichannel communication\. Whether it's launching a new product, improving an existing one, or embedding AI into everyday workflows, I enjoy solving complex problems through customer\-first thinking, experimentation, and data\-driven decision making\. I've had the privilege of building AI solutions that automate customer onboarding, improve support operations, enhance communication at scale, optimize growth funnels, and create better experiences for both customers and internal teams\. From defining product vision and roadmaps to working closely with engineering, design, and business stakeholders, I enjoy bringing ideas to life from concept through scale\. 𝐇𝐨𝐰 𝐈 𝐋𝐞𝐚𝐝 I believe the best product teams combine curiosity with execution\. I enjoy mentoring product managers, building collaborative teams, defining clear product strategy, and creating an environment where experimentation and learning drive better decisions\. For me, product management is about balancing customer needs, business goals, and technology to build products that deliver lasting value\. 𝐁𝐞𝐲𝐨𝐧𝐝 𝐭𝐡𝐞 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐑𝐨𝐚𝐝𝐦𝐚𝐩 I'm particularly interested in how AI is reshaping product management, customer experiences, and the future of digital products\. I enjoy sharing perspectives on product strategy, AI adoption, experimentation, leadership, and lessons learned from building products at scale\. Always learning\. Always building\. Always curious\.

## Location

Bengaluru

## AI stack

claude code

elevenlabs

lovable

notebooklm

replit

ChatGPT

## Work experience

Head of Products, AI Transformation at Justdial, Jun 2026 \- Present · 4 mos, Bengaluru, •⁠ ⁠Leading the company's AI transformation strategy, defining the vision and roadmap for AI\-first products across customer support, onboarding, communication, and revenue growth\. •⁠ ⁠Managing and mentoring a team of Product Managers across Growth, AdTech, Platform, and Automation while driving product execution through clear OKRs and KPIs\. •⁠ ⁠Partnering with senior leadership to shape product strategy, prioritize high\-impact initiatives, and align AI investments with business goals\. •⁠ ⁠Driving cross\-functional collaboration across Product, Engineering, Design, and Business teams to deliver scalable AI\-powered customer experiences\. •⁠ ⁠Championing a data\-driven product culture focused on experimentation, measurable outcomes, and continuous innovation\.

Senior Product Manager at Justdial, Oct 2023 \- Jun 2026 · 2 yrs 9 mos, Bengaluru, •⁠ ⁠Built and scaled AI\-powered products, including customer support automation, onboarding, ticket classification, and omnichannel communication platforms serving millions of users\. •⁠ ⁠Led the development of a CPaaS platform processing over 1\.2 crore daily messages, improving customer engagement while reducing communication costs\. •⁠ ⁠Delivered AI\-driven automation initiatives that significantly improved customer experience, operational efficiency, and support resolution metrics\. •⁠ ⁠Launched AI Voice and WhatsApp appointment workflows, reducing acquisition costs while generating high\-quality customer appointments at scale\. •⁠ ⁠Worked closely with engineering, design, and business stakeholders to translate product vision into measurable business outcomes through experimentation and rapid iteration\.

Product Manager at Justdial, Aug 2020 \- Sep 2023 · 3 yrs 2 mos, Mumbai, ⁠•⁠ Led multiple 0\-to\-1 product initiatives from customer discovery and product strategy through launch, commercialization, and growth\. •⁠ ⁠Successfully launched Buy Leads, creating a new revenue stream through product discovery, pricing strategy, and go\-to\-market execution\. •⁠ ⁠Built analytics products that empowered over 100,000 daily active sellers with actionable business insights\. •⁠ ⁠Established product analytics frameworks, defining North Star metrics and data\-driven prioritization processes across teams\. •⁠ ⁠Improved organic user acquisition through SEO\-focused product enhancements and continuous optimization\.

Social Media Marketing Intern at Nyassa, Jun 2016 \- Jul 2016 · 2 mos, Mumbai Area, India, Keywords: social media marketing, SEO, marketing and research Worked directly with the CEO and contributed to: 1\) Research i\) Product Researched on products available in the natural premium beauty industry basis; categorization, labeling, and promoted ingredients\. Suggested Website and product packaging related changes as per the research ii\) Price Researched on the pricing of similar category products to suggest value optimized pricing\. 2\) Facebook marketing i\) Daily engagement Responsible for ideating and publishing relevant and engaging content for users\. ii\) Father's Day contest Ran a social media and offline campaign to spread awareness about the brand\. 3\) Content & catalog management i\) Adding enriching product description, enabling users in making an informed decision\. ii\) Keyword infusion and additions for improving SEO rankings 4\) Sales \- exhibitions

## Education

MBA for Working Executives, Operations Management and Supervision, K J Somaiya Institute of Management

Certificate of Undergraduate Studies, Strategy, Harvard Business School Online

## Public links

- github: https://github\.com/chhavi1211\-jpg

[View the original profile](https://tal.club/meet/chhavi-chhabra)

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