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Chetan Mange

Customer Success

Bengaluru

7+ years of work experience

Zoca
Nov 20251 yrPresent

Bengaluru, Karnataka, India

Keka HR
Feb 20257 mosAug 2025

Hyderabad, Telangana, India

Runtime Software
Dec 20222 yrs 2 mosJan 2025

Pune District, Maharashtra, India

• Runtime HRMS, a cloud-based SaaS solution for Attendance & Payroll management • Collect Lead data & schedule a product demo with stakeholders • Help customer to setup account, Implementation & upload data • Product Training new customers for 4-6 weeks • Responsible for uncovering opportunities to drive growth from existing customers through data analytics, upselling, cross-sell and repeat rate maximizing ARPU, MRR, AU, REV • Technical/product Support: Address customer queries by phone, emails and helpdesk tickets • Responsible for segmenting the existing customer based on their past purchase behaviors, Duration and Plan/product adoption • Maintained client Employee Master, Attendance Register, Leave Report, Statutory compliance sheet(PF, PT, ESI), Payroll Sheets • Working with 75+ Clients and managed 7500+ Employees data • Document queries and resolutions in the CRM • Work closely with product development and sales team
Nov 20184 yrs 1 moNov 2022

Greater Nagpur Area

• Started Motion Pickers in 2018 with the goal to help business make their online presence strong and wide. Worked with 200+ Business in 4 years. • It's a Digital Strategy and Marketing firm based in Nagpur. • Managed Marketing activities & Analytics and also have worked on tools like Google Ads, YouTube Analytics, Facebook Suite • As a Founder, I handled sales, finances, digital marketing, 20+ employees and everything to keep the company floating

Chetan’s AI Stack

antigravity
antigravity
claude code
claude code
claude
claude
gemini
gemini
notebooklm
notebooklm
openai
openai

Education

Master of Business Administration - MBA, Sales and Marketing Operations/Marketing and Distribution Teacher Education

Dr Ambedkar Institute of Management Studies Research, Deekshabhoomi

20202 yrs2022

Bachelor's degree, BCCA

Dr Ambedkar Institute of Management Studies Research, Deekshabhoomi

20173 yrs2020

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Chetan Mange on Tal

Headline

Customer Success

About

Customer Success Manager

Location

Bengaluru

AI stack

antigravity

claude code

claude

gemini

notebooklm

openai

Work experience

Customer Success at Zoca, Nov 2025 - Present · 1 yr, Bengaluru, Karnataka, India

Customer Success Manager at Keka HR, Feb 2025 - Aug 2025 · 7 mos, Hyderabad, Telangana, India

Customer Success Manager at Runtime Software, Dec 2022 - Jan 2025 · 2 yrs 2 mos, Pune District, Maharashtra, India, • Runtime HRMS, a cloud-based SaaS solution for Attendance & Payroll management • Collect Lead data & schedule a product demo with stakeholders • Help customer to setup account, Implementation & upload data • Product Training new customers for 4-6 weeks • Responsible for uncovering opportunities to drive growth from existing customers through data analytics, upselling, cross-sell and repeat rate maximizing ARPU, MRR, AU, REV • Technical/product Support: Address customer queries by phone, emails and helpdesk tickets • Responsible for segmenting the existing customer based on their past purchase behaviors, Duration and Plan/product adoption • Maintained client Employee Master, Attendance Register, Leave Report, Statutory compliance sheet(PF, PT, ESI), Payroll Sheets • Working with 75+ Clients and managed 7500+ Employees data • Document queries and resolutions in the CRM • Work closely with product development and sales team

Co-Founder at Motion Pickers, Nov 2018 - Nov 2022 · 4 yrs 1 mo, Greater Nagpur Area, • Started Motion Pickers in 2018 with the goal to help business make their online presence strong and wide. Worked with 200+ Business in 4 years. • It's a Digital Strategy and Marketing firm based in Nagpur. • Managed Marketing activities & Analytics and also have worked on tools like Google Ads, YouTube Analytics, Facebook Suite • As a Founder, I handled sales, finances, digital marketing, 20+ employees and everything to keep the company floating

Education

Master of Business Administration - MBA, Sales and Marketing Operations/Marketing and Distribution Teacher Education, Dr Ambedkar Institute of Management Studies Research, Deekshabhoomi

Bachelor's degree, BCCA, Dr Ambedkar Institute of Management Studies Research, Deekshabhoomi

Public links

youtube.com: https://youtube.com/@chetan_mange

Chetan Mange - Customer Success in Bengaluru | Tal