---
title: "Chetan Joshi - Team Lead in Hubli | Tal"
description: "Meet Chetan Joshi, Customer Care Professional based in Hubli."
image: "https://tal.club/meet/chetan-joshi/share-image"
---

# Chetan Joshi on Tal

## Headline

Customer Care Professional

## Location

Hubli

## Work experience

Team Lead at FiveS Digital, Jun 2021 \- Present · 5 yrs 1 mo, Managing and maintaining daily data, including assigning tasks and closing them on time\. Identifying and fixing issues in real time by finding the root cause\. Documenting errors, feedback, and important updates\. Managing people and ensuring daily task completion with good quality\. Coaching team members and conducting refresher sessions when needed\. Identifying training needs for low\-performing agents\. Maintaining daily attendance and preparing team rosters\. Managing manpower reports and keeping an updated employee list\. Maintaining master documents and records\. Conducting grooming sessions to improve basic skills and SOP understanding\. Leading daily briefing sessions for updates and questions\. Validating attendance records\. Auditing new agents’ work and giving quality\-based feedback\.

Customer Service Team Lead at FiveS Digital, Oct 2019 \- Present · 6 yrs 9 mos, Hubli, Karnataka, India

## Education

Bachelor of Computer Applications, Information Technology, Karnataka State Open University

Diploma of Education, Computer Science, Government Polytechnic college

[View the original profile](https://tal.club/meet/chetan-joshi)

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