Chetan Joshi profile photo 1 on Tal

Chetan Joshi

Customer Care Professional

Hubli

7+ years of work experience

FiveS Digital
Jun 20215 yrs 1 moPresent

Managing and maintaining daily data, including assigning tasks and closing them on time. Identifying and fixing issues in real time by finding the root cause. Documenting errors, feedback, and important updates. Managing people and ensuring daily task completion with good quality. Coaching team members and conducting refresher sessions when needed. Identifying training needs for low-performing agents. Maintaining daily attendance and preparing team rosters. Managing manpower reports and keeping an updated employee list. Maintaining master documents and records. Conducting grooming sessions to improve basic skills and SOP understanding. Leading daily briefing sessions for updates and questions. Validating attendance records. Auditing new agents’ work and giving quality-based feedback.
FiveS Digital
Oct 20196 yrs 9 mosPresent

Hubli, Karnataka, India

Education

Karnataka State Open University

Bachelor of Computer Applications, Information Technology

Karnataka State Open University

20214 yrs2025

Diploma of Education, Computer Science

Government Polytechnic college

20154 yrs2019

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Headline

Customer Care Professional

Location

Hubli

Work experience

Team Lead at FiveS Digital, Jun 2021 - Present · 5 yrs 1 mo, Managing and maintaining daily data, including assigning tasks and closing them on time. Identifying and fixing issues in real time by finding the root cause. Documenting errors, feedback, and important updates. Managing people and ensuring daily task completion with good quality. Coaching team members and conducting refresher sessions when needed. Identifying training needs for low-performing agents. Maintaining daily attendance and preparing team rosters. Managing manpower reports and keeping an updated employee list. Maintaining master documents and records. Conducting grooming sessions to improve basic skills and SOP understanding. Leading daily briefing sessions for updates and questions. Validating attendance records. Auditing new agents’ work and giving quality-based feedback.

Customer Service Team Lead at FiveS Digital, Oct 2019 - Present · 6 yrs 9 mos, Hubli, Karnataka, India

Education

Bachelor of Computer Applications, Information Technology, Karnataka State Open University

Diploma of Education, Computer Science, Government Polytechnic college

Chetan Joshi - Team Lead in Hubli | Tal