Headline

Process Excellence Manager | Ex-Amazon | Operational Excellence & Process Transformation | Lean Six Sigma Black Belt | Risk, Compliance & Operations

About

I am detail-oriented and performance-driven professional with over 5+ years of experience in compliance operations, quality assurance, and process optimization. Currently working as a Senior Compliance Associate at Amazon, where I’ve consistently delivered measurable improvements and operational excellence across global workflows. I specialize in solving high-impact challenges—whether it’s clearing a backlog of 2 million ASINs, improving manual review efficiency by 150%, or developing training programs that achieve a 99.99% quality rate. My work has been recognized with 24 Ace of Spades and 5 Beyond Awards for consistently exceeding expectations. Certified in Lean Six Sigma, Power BI, and SQL, I leverage data and automation tools to drive efficiency, reduce errors, and enable scalable solutions. I’m also passionate about mentorship and leadership, having onboarded 150+ associates globally and played key roles in community organizations like Rotaract and Bengaluru Citizens. I thrive in fast-paced, impact-driven environments and love collaborating with cross-functional teams to drive continuous improvement. Let’s connect if you’re looking to exchange ideas around compliance, analytics, or leadership in high-growth environments!

Location

Bengaluru

AI stack

claude

deepmind

gemini

grok

openai

Microsoft Copilot

Work experience

Process Excellence Manager at KreditBee, Aug 2026 - Present · 2 mos, Bengaluru, Karnataka, India

Senior Compliance Associate at Amazon, Jul 2020 - Aug 2026 · 6 yrs 2 mos, Bengaluru, Karnataka, India, • Leadership & Training: Spearheaded the onboarding of 44 global associates, achieving a 99.999% quality rate through the development and execution of effective new hire training programs. Transitioned training to offline to reduce errors, saving resources across global stores. • Process Optimization: Led efforts to reduce backlog by addressing 2 million P3-P4 ASINs in Q3 2021. Successfully cleared 800k ASINs in 3 months by implementing semi-automation techniques and collaborating with key stakeholders. • Efficiency Improvements: Managed to clear a GDN node ASIN backlog of 710k, achieving a resolution of 600,877 ASINs within 2 months, maintaining a 99% quality rate. • Awards & Recognition: Awarded Ace of Spades 24 times for superior performance, with 5 Beyond Awards for exceeding BAU expectations and delivering innovative outcomes.

Process Associate at Hewlett Packard Enterprise, Aug 2016 - Jun 2017 · 11 mos, Bengaluru, Karnataka, India, • Customer Service Excellence: Delivered prompt and personalized service, resolving issues efficiently and ensuring customer satisfaction. • Employee of the Month: Recognized for exceptional performance in January 2017 for consistent contribution to the team’s success.

Education

Bachelor of Business Administration, Finance, General, Acharya Institute Of Management and Science