Headline

==

About

I am looking out for a job to exploit and succeed in the educational field through intellectual skills, hard work, research and knowledge. To be involved in a work where I can utilize my work experience and skills that can effectively contributes to the growth of myself. Focused recent college graduate with a Bachelor of Engineering (B.E.) in Electrical Engineering (8.13 CGPA). Aiming to leverage academic experience and a proven knowledge of capital project, computer aided engineering, and facilities engineering to successfully fill the Intern role at your company. Frequently praised as detail oriented by my peers, I can be relied upon to help your company achieve its goals.

Location

Nagpur

Work experience

Operations Team Lead at Zomato, Resolved customer complaints and managed escalations. Demonstrated leadership, communication, and conflict resolution skills.

System Support Engineer at HCL Technologies, Dec 2023 - Present · 2 yrs 7 mos, Provided Level 1 & Level 2 remote technical support to international enterprise users. Managed incidents, service requests, and problem tickets using ServiceNow. Performed user account management, password resets, and access provisioning via Active Directory and SAP. Diagnosed hardware, software, and network-related issues remotely. Maintained SLA compliance and customer satisfaction for global clients.

Education

Bachelor of Engineering - BE, Electrical Engineering, Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur