Headline

Delivering impactful AI solutions through project and service delivery.

About

With over 9 years of experience, I specialize in delivering AI-powered customer experience (CX) transformations, pre-sales solutioning, and service delivery. At Wipro, I lead strategic initiatives to design and present innovative AI-driven solutions such as Agentic Platforms, Co-Pilot Assist, Auto QA, Voice Bots, and Analytics for global clients across BFSI, Telecom, Healthcare, Retail, and Utilities. My contributions span the end-to-end pre-sales lifecycle, from discovery and solutioning to demos, Proof of Concepts, and client presentations. By collaborating with internal teams and partners like Uniphore, NICE, and AWS, I ensure scalable, compliant solutions tailored to client needs. My commitment to delivering impactful solutions and business value has been recognized with the Best Competency Award at Wipro for FY 2025–26. I am motivated to drive operational efficiency and innovation through AI-powered strategies, underpinned by my expertise in project delivery, service delivery, and global delivery excellence.

Location

Bengaluru

AI stack

openai

Microsoft Copilot

Work experience

Pre-Sales Manager at Wipro, Mar 2026 - Aug 2026 · 5 mo, Bengaluru, Karnataka, India

CX Manager at Wipro, Apr 2025 - Mar 2026 · 1 yr, On-site, Lead AI-driven CX transformation initiatives across global clients in BFSI, Telecom, Healthcare, Retail, and Utilities. Design and present end-to-end AI solutions including Agentic Platforms, Co-Pilot Assist, Auto QA, Voice Bots, and Analytics. Process Optimization & Speech Analytics UAT, Implementation Support & Training Executive Presentations & Business Case Development Own pre-sales lifecycle: discovery → solutioning → demos → PoCs → client presentations. Deliver high-impact agentic AI demos and executive storytelling for leadership and client stakeholders. Collaborate with internal teams and partners (Uniphore, observe ai, NICE, Genesys, AWS etc.) to ensure scalable and compliant solutions. Drive RFP/RFI responses with strong solution positioning aligned to client objectives. Define ROI frameworks, KPIs, and transformation roadmaps for AI adoption. Support execution alignment between business, technology, and delivery teams. Enable teams through training, knowledge sharing, and AI use-case development. K e y I m p a ct : Led multiple AI transformation demos and proposals for global clients (e.g., utilities, retail, healthcare) Improved deal positioning through tailored CX storytelling and demo-led selling

Solution Consultant at Uniphore, Mar 2021 - Apr 2025 · 4 yrs 2 mos, Bengaluru, Karnataka, India, Spearheaded the solution design and customization of AI-driven solutions tailored to client business needs, ensuring seamless integration with existing systems and workflows. ● Provided both pre-sales and post-sales technical support, including product demonstrations, Proof of Concept execution, and architectural guidance to maximize solution impact. ● Led UAT efforts, gathering client feedback, refining solutions, implementing optimizations, and ensuring product alignment with client specifications. ● Acted as the primary point of contact for clients, conducting discovery workshops, managing strategy sessions, and delivering training on Uniphore’s products while maintaining detailed technical documentation. ● Monitored solution performance, collaborated with delivery teams to resolve technical challenges, and provided performance insights to enhance solution effectiveness. Notable Clients: Wipro | Coforge | Cricket | SquareTrade

Team leader at Rsystems, Jan 2016 - Mar 2020 · 4 yrs 3 mos, Noida, Uttar Pradesh, India, ● Analyzed client processes in the U.K. and U.S.A. using Nexidia Interaction Analytics and other methodologies to provide deep insights for process improvement and strategic roadmaps for clients such as Walmart, Asda, Comcast, Cox, TalkTalk, and QuickPay. ● Delivered business solutions that helped clients optimize processes, achieve revenue targets, and maximize profitability. ● Conducted benchmarking and comparative analysis to identify gaps, strengths, and opportunities, driving substantial growth and process improvements. ● Ensured that process-level KRAs and metrics were met, maintaining a positive work environment, and managing a team of two business analysts to drive results

Senior Executive Quality at FIS Global Business Solutions India Private Limited, Jun 2014 - Dec 2015 · 1 yr 7 mos, Gurugram, Haryana, India, Led operational excellence setup for new and existing processes, managing a team of 22 agents and quality coaches. ● Served as a quality consultant, addressing concerns, driving improvements, and enhancing training for new business. ● Managed process adherence through regular calibration with clients and agents. ● Conducted centralized call monitoring, statistical analysis, and strategy development for process optimization. ● Provided one-on-one feedback and performed transactional monitoring to ensure process compliance. ● Facilitated best practice sharing and managed QA activities for continuous improvement. ● Conducted process excellence analysis using the NICE, Verint tool to drive performance improvement.

Senior Executive Quality at eClerx, Apr 2012 - Apr 2014 · 2 yrs 1 mo, Chandigarh, India, ● Conducted quality monitoring, including call evaluations, and designing evaluation programs for clients like Comcast and Cox. ● Managed client interactions on process updates and maintained an update tracker for smooth communication. ● Handled calibration sessions with clients and teams, ensuring alignment on quality standards. ● Managed and shared raw call evaluation data with clients, ensuring proper validation of monthly reports to track and present performance metrics

Education

Bachelor of Business Administration - BBA, Business Administration and Management, General, Harlal Institute of Management & Technology (HIMT)