Headline

Aspiring Associate Product Manager | Customer Experience in Banking | Product Discovery, User Research and AI-Driven Products.

About

Aspiring Associate Product Manager with a background in Life Sciences and experience in Customer Experience and Banking Operations. Currently building expertise in Product Management, with a focus on AI-driven products, product discovery, user research, UX analysis and data-informed decision-making. My experience at Concentrix (HSBC process) has strengthened my customer empathy, problem-solving and understanding of user pain points. I'm also developing practical product skills through hands-on case studies and projects. Interested in APM opportunities across AI, SaaS, Healthcare, FinTech and E-commerce.

Location

Bengaluru

AI stack

claude code

lovable

n8n

notion

perplexity

ChatGPT

Work experience

Operations Representative at Concentrix Daksh Pvt. Ltd., May 2025 - Aug 2026 · 1 yr 4 mos, Bengaluru, -Lead with your measurable results: 50–70 daily interactions, monthly QA above 85%, and NPS of 70–80. -Analyzed customer concerns and identified recurring issues to facilitate effective resolutions. -Consistently achieved monthly QA scores above 85% and NPS scores between 70–80. -Developed strong skills in customer engagement, problem-solving, communication and operational processes.

Education

Bachelor of Science, Chemistry, Microbiology, Biotechnology, Jain (Deemed-to-be University)