---
title: "Charles Jeyaraj - Team Lead in Chennai | Tal"
description: "Meet Charles Jeyaraj, Proficient in resource allocation, process optimization, and strategic planning. Experienced in the customer Support industry based in Chennai."
image: "https://tal.club/meet/charles-jeyaraj/share-image"
---

# Charles Jeyaraj on Tal

## Headline

Proficient in resource allocation, process optimization, and strategic planning\. Experienced in the customer Support industry

## About

I believe that a great team is built on clarity, empathy, and a collective commitment to excellence\. I've spent the past ten years fostering high\-performing teams by creating an environment where people feel empowered and supported\. I transitioned into management because I'm passionate about developing talent and helping my team navigate challenges, whether it's through a major digital transformation or a high\-stress product launch\. Outside of work, you might find me baking for my colleagues, a hobby that requires the same level of precise organization and attention to detail as my professional life\.

## Location

Chennai

## Work experience

Team Lead at Movate Technologies Limited

Team Lead at Movate Technologies Private Limited, Dec 2021 \- Sep 2025 · 3 yrs 10 mos, Motivate, guide, and support team members to achieve individual and team goals\. Conduct regular one\-on\-ones, performance reviews, and provide constructive feedback\. Continuous monitoring of their productivity and also ensured backlogs are managed or kept under control\. Monitor project progress and adjust plans as needed\. Communicate goals, expectations, updates, and issues clearly and promptly\. Facilitate effective team meetings and collaboration\. Resolve conflicts within the team\. Identify roadblocks and implement solutions\. Make informed decisions, balancing team input and organizational goals\. Track KPIs and other performance metrics\. Prepare and present reports on team performance, project status, or issues\. Identify skill gaps and organize training or mentoring opportunities\. Recommend and implement workflow and process optimizations\. Encourage feedback from the team on efficiency improvements\.

Team Lead at Tech Mahindra BPS Limited, Jul 2021 \- Dec 2021 · 6 mos, Managed a Team of 24 Members\. Ensuring the team meets KRA’s through constant monitoring and coaching\. Conducting regular team huddles to motivate the members\. Auditing and giving feedback to ensure performance is in place\. Building and maintaining rapport with the team encourages team members to have professional relationships within the team\. Data Management or the team\. Ability to drive process, performance & transformation\. Attend client calibration calls and work towards enhancing the process to their needs\. Done two Appraisals for the team agents\. Was responsible for Managing their shifts and Week Off\. Was responsible to drive the team with only 4% UPA\.

Associate Team Lead at Tech Mahindra BPS Limited, Jul 2018 \- Jul 2021 · 3 yrs 1 mo, Ensuring the team meets KRA’s through constant monitoring and coaching\. Conducting regular team huddles to motivate the members\. Auditing and giving feedback to ensure performance is in place\. Building and maintaining rapport with the team, encourages team members to have professional relationships within the team\. Data Management or the team\. Ability to drive process, performance & transformation\. Attend client calibration calls and work towards enhancing the process to their needs\.

Specialist at Tech Mahindra BPS Limited, Jan 2018 \- Jul 2018 · 7 mos, Have built the knowledge and also have worked for the improvement of the project\. Have been able to deliver good process related results\. Also been a good Support for the team and also Team Leader\. Helped my Team Leader in driving the scores and also have played a Vital Part in reducing the Shrinkage and Attrition\. Conducted regular team huddles and training sessions to groom them in process\.

Specialist at Sutherland Global Services Ltd, Jul 2012 \- Oct 2017 · 5 yrs 4 mos, Provide Technical support for Canadian customers via inbound/outbound calls\. Troubleshooting issues related to Internet and Landline Phones\. Also working as an Acting Subject Matter Expert for the past 3 Years\. Trouble shooting done for customers Internet related issue, identifying what will be the issue and providing resolution appropriately\. Taking care of a Team of 16 Members, responsible for their monthly targets\. Handling Escalation Calls, providing real time support for their Team and Floor\.

## Education

Bachelor of Computer Science, Sriram College of Arts & Science \- India

Bachelor of Computer Science, Loyola Matriculation Higher Secondary School

[View the original profile](https://tal.club/meet/charles-jeyaraj)

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