---
title: "Charanjit Singh Sohel - Customer Team Lead in Hyderabad | Tal"
description: "Meet Charanjit Singh Sohel, Leading teams with strong interpersonal skills and customer engagement. based in Hyderabad."
image: "https://tal.club/meet/charanjit-singh-sohel/share-image"
---

# Charanjit Singh Sohel on Tal

## Headline

Leading teams with strong interpersonal skills and customer engagement\.

## Location

Hyderabad

## Work experience

Customer Team Lead at Ideagen, Jul 2024 \- Sep 2025 · 1 yr 3 mos, India, A strong team leader and operations support leading to help grow at personal and business level\.

Front Line Manager at Genpact India Private Limited, May 2023 \- Jun 2024 · 1 yr 2 mos, Oversee day\-to\-day operational performance of a team and conduct regular performance reviews to set development goals\. Provided coaching, feedback, and mentorship to team members\. Ensured adherence to SLAs \(Service Level Agreements\) and quality standards\. Also, handled escalations and resolve issues promptly\. Reported system issues, bugs, and downtime to the management\. Communicated business needs and updates effectively\. Proficiency in MS Office \(especially Excel and PowerPoint\)\. Collaborated with cross\-functional teams \(Product, Data, Tech, etc\.\)

Process Developer at Genpact India Private Limited, Aug 2018 \- May 2023 · 4 yrs 10 mos, Executed client sessions and coordinated weekly and quarterly meetings with clients\. Reported bugs to clients, PSMs, and VMs to facilitate necessary changes in Google products\. Monitored quality of calls, chats, and emails handled by agents throughout processes\. Facilitated live sessions with agents, SMEs, and managers to ensure streamlined workflows\. Tracked metrics to align with client requirements and expectations\. Developed Excel spreadsheets to organize and analyze large datasets\.

Process Associate at Wipro, Aug 2017 \- Jul 2018 · 1 yr, Ensured compliance with company policies and procedures consistently\. Addressed customer queries promptly, guaranteeing high levels of satisfaction\. Monitored daily operations to achieve established goals and objectives\. Coordinated team efforts to streamline workflows and boost productivity\.

## Education

Bachelor of Commerce, Shyamaprasad College

High School Diploma, Julien Day School \- India

[View the original profile](https://tal.club/meet/charanjit-singh-sohel)

```json
{
  "@context": "https://schema.org",
  "@graph": [
    {
      "@type": "Person",
      "@id": "https://tal.club/meet/charanjit-singh-sohel#person",
      "name": "Charanjit Singh Sohel",
      "url": "https://tal.club/meet/charanjit-singh-sohel",
      "image": "https://tal.club/meet/charanjit-singh-sohel/profile-photo.jpg",
      "description": "Meet Charanjit Singh Sohel, Leading teams with strong interpersonal skills and customer engagement. based in Hyderabad.",
      "jobTitle": "Customer Team Lead",
      "worksFor": {
        "@type": "Organization",
        "name": "Ideagen"
      },
      "hasOccupation": {
        "@type": "Occupation",
        "name": "Customer Team Lead"
      },
      "homeLocation": {
        "@type": "Place",
        "name": "Hyderabad"
      },
      "alumniOf": [
        {
          "@type": "EducationalOrganization",
          "name": "Shyamaprasad College"
        },
        {
          "@type": "EducationalOrganization",
          "name": "Julien Day School - India"
        }
      ],
      "mainEntityOfPage": {
        "@id": "https://tal.club/meet/charanjit-singh-sohel#webpage"
      }
    },
    {
      "@type": "ProfilePage",
      "@id": "https://tal.club/meet/charanjit-singh-sohel#webpage",
      "url": "https://tal.club/meet/charanjit-singh-sohel",
      "name": "Charanjit Singh Sohel on Tal",
      "description": "Meet Charanjit Singh Sohel, Leading teams with strong interpersonal skills and customer engagement. based in Hyderabad.",
      "dateModified": "2026-06-10T13:55:49.708Z",
      "isPartOf": {
        "@id": "https://tal.club/#website"
      },
      "mainEntity": {
        "@id": "https://tal.club/meet/charanjit-singh-sohel#person"
      },
      "primaryImageOfPage": {
        "@type": "ImageObject",
        "url": "https://tal.club/meet/charanjit-singh-sohel/profile-photo.jpg",
        "contentUrl": "https://tal.club/meet/charanjit-singh-sohel/profile-photo.jpg",
        "caption": "Charanjit Singh Sohel profile photo on Tal"
      },
      "inLanguage": "en-IN"
    }
  ]
}
```