Charanjit Singh Sohel
Leading teams with strong interpersonal skills and customer engagement.
Hyderabad
7+ years of work experience
Jul 20241 yr 3 mosSep 2025
India
A strong team leader and operations support leading to help grow at personal and business level.
May 20231 yr 2 mosJun 2024
Oversee day-to-day operational performance of a team
and conduct regular performance reviews to set
development goals.
Provided coaching, feedback, and mentorship to team
members.
Ensured adherence to SLAs (Service Level
Agreements) and quality standards. Also, handled
escalations and resolve issues promptly.
Reported system issues, bugs, and downtime to the
management. Communicated business needs and
updates effectively.
Proficiency in MS Office (especially Excel and
PowerPoint). Collaborated with cross-functional teams (Product, Data, Tech, etc.)
Aug 20184 yrs 10 mosMay 2023
Executed client sessions and coordinated weekly and quarterly meetings with clients. Reported bugs to clients, PSMs, and VMs to facilitate necessary changes in Google products. Monitored quality of calls, chats, and emails handled by agents throughout processes. Facilitated live sessions with agents, SMEs, and managers to ensure streamlined workflows. Tracked metrics to align with client requirements and expectations. Developed Excel spreadsheets to organize and analyze large datasets.
Aug 20171 yrJul 2018
Ensured compliance with company policies and procedures consistently. Addressed customer queries promptly, guaranteeing high levels of satisfaction. Monitored daily operations to achieve established goals and objectives. Coordinated team efforts to streamline workflows and boost productivity.
Education
Bachelor of Commerce
Shyamaprasad College
High School Diploma
Julien Day School - India
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