CHANDRASHEKHAR KATIKAR profile photo 1 on Tal

CHANDRASHEKHAR KATIKAR

IT Infrastructure Engineer | Active Directory | Windows Server | Microsoft 365 | Hyper-V | FortiGate | SAP Support

Bengaluru

7+ years of work experience

Shree Renuka Sugars Limited
Dec 20223 yrs 7 mosPresent

Karnataka, India

Officer – IT Shree Renuka Sugars Ltd. | Dec 2022 – Present • Manage and support IT infrastructure across manufacturing plants and corporate office environments. • Administer Active Directory including user creation, password resets, group memberships, account management, and access control. • Support Windows Server environments and ensure availability of critical business services. • Manage and troubleshoot DNS, DHCP, TCP/IP, LAN, WAN, VPN, and network connectivity issues. • Administer Microsoft 365 services including Outlook, user accounts, licensing, and mailbox-related support. • Support Hyper-V virtualized environments and assist in server maintenance activities. • Configure, monitor, and maintain FortiGate firewall devices, network security policies, and internet connectivity. • Provide SAP end-user support including login issues, printer configuration, access management, and application troubleshooting. • Manage and maintain enterprise CCTV surveillance systems, NVRs, IP cameras, and associated network infrastructure. • Administer biometric attendance systems and access control solutions. • Perform installation, configuration, maintenance, and troubleshooting of desktops, laptops, printers, scanners, and peripheral devices. • Coordinate with external vendors and Annual Maintenance Contract (AMC) partners for IT infrastructure support and service delivery. • Monitor system performance, resolve incidents, perform root cause analysis, and ensure adherence to SLA requirements. • Maintain IT asset inventory, documentation, network diagrams, and standard operating procedures. • Ensure compliance with IT security policies, user access governance, backup procedures, and operational standards. • Provide technical support to users across multiple departments while ensuring minimal business downtime.
Dell Technologies
Mar 20221 yrFeb 2023

Bengaluru, Karnataka, India

Concentrix
Nov 20201 yr 4 mosFeb 2022

Bangalore Urban, Karnataka, India

technical support advisor for LENOVO laptops. complete customer support for technical issues like hardware and software.
ATRIA CONVERGENCE TECHNOLOGIES
Jul 20181 yr 11 mosMay 2020

Education

High School Diploma, Electrical, Electronics and Communications Engineering

SNM Polytechnic Moodbidri

20144 yrs2018

Bachelor's degree, Electronics and Telecommunications Engineering

National Institute Of Technical Management Studies

20203 yrs2023

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Headline

IT Infrastructure Engineer | Active Directory | Windows Server | Microsoft 365 | Hyper-V | FortiGate | SAP Support

About

I am an IT professional with 3 years of hands-on experience in system administration, virtualization, and network operations. I specialize in managing Windows Server environments, Active Directory, VMware vSphere, and core networking technologies. I also handle IT asset management, security hardening, and technical support for enterprise infrastructure. I enjoy solving complex technical problems, improving system reliability, and supporting business operations through stable and secure IT environments. I’m continuously learning and expanding my skills in systems, networks, and cloud technologies to build a strong career in IT infrastructure.

Location

Bengaluru

Work experience

Senior Information Technology Officer at Shree Renuka Sugars Limited, Dec 2022 - Present · 3 yrs 7 mos, Karnataka, India, Officer – IT Shree Renuka Sugars Ltd. | Dec 2022 – Present • Manage and support IT infrastructure across manufacturing plants and corporate office environments. • Administer Active Directory including user creation, password resets, group memberships, account management, and access control. • Support Windows Server environments and ensure availability of critical business services. • Manage and troubleshoot DNS, DHCP, TCP/IP, LAN, WAN, VPN, and network connectivity issues. • Administer Microsoft 365 services including Outlook, user accounts, licensing, and mailbox-related support. • Support Hyper-V virtualized environments and assist in server maintenance activities. • Configure, monitor, and maintain FortiGate firewall devices, network security policies, and internet connectivity. • Provide SAP end-user support including login issues, printer configuration, access management, and application troubleshooting. • Manage and maintain enterprise CCTV surveillance systems, NVRs, IP cameras, and associated network infrastructure. • Administer biometric attendance systems and access control solutions. • Perform installation, configuration, maintenance, and troubleshooting of desktops, laptops, printers, scanners, and peripheral devices. • Coordinate with external vendors and Annual Maintenance Contract (AMC) partners for IT infrastructure support and service delivery. • Monitor system performance, resolve incidents, perform root cause analysis, and ensure adherence to SLA requirements. • Maintain IT asset inventory, documentation, network diagrams, and standard operating procedures. • Ensure compliance with IT security policies, user access governance, backup procedures, and operational standards. • Provide technical support to users across multiple departments while ensuring minimal business downtime.

Senior Technician technical support(Social Madia) at Dell Technologies, Mar 2022 - Feb 2023 · 1 yr, Bengaluru, Karnataka, India

Technical Support Advisor II at Concentrix, Nov 2020 - Feb 2022 · 1 yr 4 mos, Bangalore Urban, Karnataka, India, technical support advisor for LENOVO laptops. complete customer support for technical issues like hardware and software.

Network Engineer at ATRIA CONVERGENCE TECHNOLOGIES, Jul 2018 - May 2020 · 1 yr 11 mos

Education

High School Diploma, Electrical, Electronics and Communications Engineering, SNM Polytechnic Moodbidri

Bachelor's degree, Electronics and Telecommunications Engineering, National Institute Of Technical Management Studies