Headline

Unit Manager @ Mphasis

About

As a Unit Manager, I lead end-to-end operational execution across multiple asset transfer queues including ACAT, Non-ACAT, Annuity, GIFT, Mutual Funds (MF), and OUT. I leverage client-specific platforms like MyQ, Legacy and CC to ensure seamless and compliant transaction processing. Responsible for overseeing daily asset transfer operations, ensuring adherence to SLA, compliance, and audit standards. Maintain accurate and up-to-date MIS reports to support audit readiness and leadership decision-making. Lead a team of process executives, providing coaching, mentoring, and performance management based on data-driven insights. Serve as a key point of contact for internal and client stakeholders, facilitating weekly connects to resolve exceptions and enhance operational efficiency. Team Lead with more than 5 years of experience in the US healthcare industry and provider enrollment or data management services. Known for process improvements and KPI's. Reputation as a rapid learner, as well as competent trainer. • Responsible for Analysing provider data for processing Assisted with production of provider directory Processed test scenarios for system development and enhancement. • Assisted with training new hires on procedures and working with databases/systems. • Ran reports for senior management. • Maintained the current provider data to ensure the quality of the network Adding and maintaining providers/groups and contracts to the database. • Conducted data entry and re-work, analyses and identifies trends and provides reports as necessary • Research, identify and obtain data/information needed to help process provider/group requests. • Used appropriate documentation, reference materials, and/or websites to ensure that requests are processed acutely. • Maintained and updated provider information within multiple databases; open/closed locations, update contract information, payment information, etc. • Validated/updated provider's Medicare status. • Reviewed and revised provider demographic information for Delegate Roster Management Team. • Performed database maintenance, reporting, and extracting data for various reports and analyses, initiating database improvement. • Conducted audits and providing feedback to reduce errors and improve processes and performance, maintaining current provider data to ensure the quality of the network. • Made sure providers' information was correctly displayed in the provider directory so that members can find providers in their area to give them medical care.

Location

Bengaluru

Work experience

Unit Manager at Mphasis, Dec 2024 - Present · 1 yr 7 mos, Chennai, Tamil Nadu, India

Team Lead at Sagility, Jun 2022 - Dec 2024 · 2 yrs 7 mos

Trainer at Sagility, Feb 2021 - Jun 2022 · 1 yr 5 mos, Bengaluru, Karnataka, India

Sr process consultant at Sagility, Apr 2020 - Feb 2021 · 11 mos, Bengaluru, Karnataka, India

Education

Bachelor of Commerce, Accounting, SRI ABN & PRR COLLEGE OF SCIENCE