Headline

Working as a Customer Service Representative in XPO India shared Services

About

Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback. Maintained a high level of product knowledge, providing accurate information to customers. Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor. Enhanced customer satisfaction by effectively Addressing inquiries and resolving issues. Answered customer telephone calls promptly to Avoid on-hold wait times. Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.

Location

Pune District

Work experience

Customer Service Representative at XPO India, Jan 2024 - Present · 2 yrs 6 mos, Pune District, Maharashtra, India

Customer Service Representative at Tech Mahindra, Nov 2022 - Dec 2023 · 1 yr 2 mos, Pune District, Maharashtra, India, Mentored junior team members, contributing to Education their professional development and overall team success. Resolved customer service issues using the company processes and policies, and provided updates to customers. Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion. Established strong rapport with customers, fostering long-term relationships and repeat business. Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.

Customer Service Representative at 24-7 Intouch, Sep 2021 - Nov 2022 · 1 yr 3 mos, Bengaluru, Karnataka, India, Mentored junior team members, contributing to their professional development and overall team success. Resolved customer service issues using the company processes and policies, and provided updates to customers. Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes. Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.

Customer Service Representative at TTEC, Jul 2020 - Sep 2021 · 1 yr 3 mos, Ahmedabad, Gujarat, India, Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback. Maintained a high level of product knowledge, providing accurate information to customers. Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor. Enhanced customer satisfaction by effectively Addressing inquiries and resolving issues.

Education

Bachelor of Commerce - BCom, Business/Commerce, General, North East Frontier Technical University (NEFTU)