---
title: "Chandrakanth N. - Software Engineer in Hyderabad | Tal"
description: "Meet Chandrakanth N., Software Engineer @ CREW based in Hyderabad. AI stack includes claude code, claude, and gemini."
image: "https://tal.club/meet/chandrakanth-nethi/share-image"
---

# Chandrakanth N\. on Tal

## Headline

Software Engineer @ CREW

## About

Software Engineer with experience in building backend web applications and microservices\. Skilled in Java, Go, SpringBoot, and building effective distributed web applications\.

## Location

Hyderabad

## AI stack

claude code

claude

gemini

langchain

notebooklm

## Work experience

Software Engineer at CREW, Apr 2025 \- Present · 1 yr 5 mos, Bengaluru, Karnataka, India, \- All things backend, founding engineer, building AI agents & gen AI solutions \- People \- Hiring, onboarding, training, mentoring \- Developed an Al Assistant, that drastically cut customer requirement gathering time from 20 minutes to under one minute\. This innovation was the cornerstone of a 6x improvement in operational efficiency, concierge agent productivity, proving that the concierge business can be scaled \- Successfull product market fit by contributing to development of order, payment, refunds, subscriptions, discovery, analytics systems

Software Engineer at Swiggy, Dec 2021 \- Present · 4 yrs 9 mos, Bengaluru, Karnataka, India, Instamart \- Integration of Mall \(ecommerce business\) into Instamart through multi store deliveries including order tracking, item availability, customer driven cancellations and refunds \- 38% increase in secondary pod GMV from INR 290 to INR 400 \- INR 0\.4 cost per delivery gains leading to net positive UE by optimising item availability \- INR 0\.1 gains per order by optimising refunds leading to 1Cr\+ savings per month Mall \- Helped scale the ecommerce business and meet the product market fit by delivering 6 critical features within 6 months\. \- Enabled cash on delivery with a coverage of 78% users, contributing to 4% of daily orders\. \- Implemented product sorting and filtering to improve the discovery of assortment, leading to a 16% improvement in add\-to\-cart sessions\. \- Implemented instant gratification for customer issues, leading to a 100% elimination of offline processes, which enabled the business to track data for refunds & replacements, and also led to a decrease in fraud & abuse on the system\. \- Mentored SDE1s and interns in improving their backend development, API design, observability, time management, prioritization, and communication skills\. \- Suggested 50\+ tech/product/design/merch improvements which helped elevate the Instamart and Mall customer experience\. Handpicked \- Helped launch the business within 8 months\. \- Implemented batching of multiple orders, leading to 2X order fulfillment with existing delivery fleet and a 40% reduction in CPD \(cost per delivery\)\. \- Eliminated manual intervention by 100% and helped delivery executives raise concerns to customer care through the delivery partner app\. \- Suggested 100\+ tech/product/design/merch improvements which helped elevate the Handpicked customer experience\.

Consultant at Deloitte India \(Offices of the US\), Aug 2018 \- Dec 2021 · 3 yrs 5 mos, Remote, \- Introduced more data\-driven decision culture by creating automated dashboards using Python, Power BI, and Excel\. Thereby enabled leadership to plan, prioritize development and testing activities\. \- Administered, trained, and guided new team members by balancing multiple roles like QA, author, tester, reviewer\. \- Automated the creation of a statement of work agreement leading to a 100% reduction in manual errors and saved \~$70K per year, reduced 800 hours \(90% saved\) of manual effort and 3500 hours \(99\.99% saved\) of wait time per year\. \- Initiated and developed Python scripts to summarize the content from word documents into excel and saved 13 hours \(99% saved\) of manual effort per request\. \- Automated manual tasks using Python, Microsoft Teams & Power Automate, resulting in team’s overall efficiency and process improvement, leading to \~$200K savings in operation costs\.

Analyst at Deloitte India \(Offices of the US\), Aug 2016 \- Jul 2018 · 2 yrs, Hyderabad, Telangana, India, \- Automated the analysis and reporting of errors in monthly billing files using Excel VBA, resulting in a 5% reduction in billing errors\. Thereby decreased the number of refunds for the company and repayments for the client\. \- Optimized the traceability matrix review using SQL and Excel, leading to a 40 hours reduction in the manual review turnaround time for 10\+ projects\. \- Performed QA, validation, and reviewed 1000\+ deliverables across 100\+ systems per client’s procedures with a 95% acceptance rate\.

## Education

Scaler Academy Backend Specialization, Computer Science, Scaler

[View the original profile](https://tal.club/meet/chandrakanth-nethi)

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