Headline

PMP® Certified IT Project Manager | CCNP Collaboration | Technical Project Manager | Infrastructure Project Manager | Enterprise IT Delivery | Agile | Jira | Stakeholder Management

About

PMP® Certified IT Project Manager with 9+ years of experience delivering enterprise IT infrastructure and Cisco Collaboration projects. Experienced in managing end-to-end project delivery, stakeholder communication, project planning, governance, RAID management, risk mitigation, and cross-functional team leadership. Successfully managed Cisco Webex Calling implementations for 12 USA enterprise customers, delivering approximately 4,000 phone deployments while coordinating engineering, sales, logistics, and customer stakeholders. I also have experience leading Agile AI and Automation initiatives, facilitating Scrum ceremonies, managing Jira backlogs, removing delivery blockers, and collaborating with USA-based Product Owners. Certifications: PMP®, CCNP Collaboration Core Skills: IT Project Management, Technical Project Management, Infrastructure Delivery, Stakeholder Management, Agile, Jira, Microsoft Excel, ServiceNow, Cisco Collaboration, Cisco Webex Calling, Risk Management, Governance Reporting. Core Skills: IT Project Management, Technical Project Management, Infrastructure Delivery, Stakeholder Management, Agile, Jira, Microsoft Excel, ServiceNow, Cisco Collaboration, Cisco Webex Calling, Risk Management, Governance Reporting. Skills: Prioritize these because recruiters search for them: Project Management Technical Project Management Infrastructure Project Management Agile Methodologies Atlassian Jira Stakeholder Management Risk Management Project Planning Microsoft Excel ServiceNow Cisco Collaboration Cisco Webex Calling Cisco Unified Communications Team Leadership PMP

Location

Hyderabad

AI stack

claude

Work experience

Senior Consultant at Infosys, Apr 2024 - Present · 2 yrs 6 mos

Consultant at Infosys, Sep 2022 - Present · 4 yrs 1 mo, Hyderabad, Telangana, India

Project Manager Team Lead at Infosys, Sep 2022 - Present · 4 yrs 1 mo, My roles and responsibilities are listed below: Project Management (PMP) Responsibilities • Project Planning: Developing project plans, defining scope, objectives, timelines, and resource allocation. • Managed 23-member team, ensuring 95% on-time project completion. • Stakeholder Communication: Facilitating communication between project teams, stakeholders, and leadership to ensure alignment and manage expectations. • Risk Management: Identifying and assessing risks, creating mitigation strategies, and implementing risk management plans. • Task Coordination: Coordinating tasks and activities among team members, ensuring deadlines are met, and • Progress Reporting: Providing regular status updates to stakeholders, highlighting achievements, milestones, and potential risks. • Issue Resolution: Identifying and resolving issues and conflicts that arise during project execution, escalating as necessary. • Collaboration with Business teams to understand requirements for new features development for an existing products. • Closure and Evaluation: Conducting post-project reviews, capturing lessons learned, and identifying areas for improvement. • Led the onboarding process for vendors, gathering necessary information and guiding them through the empanelment process until completion, ensuring successful integration into company operations. • Led the Master Service Agreement (MSA) and Statement of work (SOW) signature process from start to finish by coordinating with the legal teams of Infosys and the vendor, as well as engaging with relevant stakeholders to ensure alignment and agreement on terms, ultimately securing the signature of the MSA and SOW. • I communicate vendor pricing deals to the PO team in accordance with the Statements of Work (SOWs). • People management: As a team lead, managed a team of 15 members, overseeing their schedules, addressing any leave requests or work-related issues, and assigning tasks for site delivery projects. Scrum Master Responsibilities

Assistant Manager at Tata Communications, Sep 2021 - Sep 2022 · 1 yr 1 mo, Pune, Maharashtra, India

Assistant Project Manager at Tata Communications, Apr 2021 - Aug 2022 · 1 yr 5 mos, My roles and responsibilities are listed below: • Appreciations from customer and TCL leadership on successful delivery of projects with tight deadlines. • Handled & led cross functional teams through all phases of projects to ensure end-to end delivery of projects. • Worked closely with the global client partners and internal teams for successful deployment or implementation in client environment using various Project methodologies. Planned sessions like kick-off, weekly review meetings and technical workshops to establish and communicate project plans, milestones, and progress. Coordinated and supervised during the project execution phase. Timely • Communicated status updates to client & TCL management. • Created Governance plan for the Project. • Identified & flagged issues to required stakeholders along with the corrective action plan to mitigate Project risks and issues. Ensured that any issues/risks are dealt with in a swift & efficient manner & management is well informed of any issues that may be risk for the project. • Ensured customer expectations are met & project remains compliant as per company’s policies. • Facilitated session with Client partners to understand new requirements and took feedback.

Senior Engineer at Tata Communications, Mar 2020 - Sep 2021 · 1 yr 7 mos, Pune, Maharashtra, India

Analyst at HCL Technologies, Feb 2017 - Mar 2020 · 3 yrs 2 mos, Project: CISCO Cloud and Managed Services Technology: CISCO Telepresence My roles and responsibilities are listed below: • Troubleshooting on CISCO Telepresence and Tandberg Endpoints. Which involves various issues like call drop, call setup, device reboot, device crash, poor video quality, maintaining of endpoints. • Troubleshoot the following Telepresence units: MX700, MX800, SX60 SX80, TX9000, IX5000, CTS-500 Series, CTS1000 Series, CTS-3000 Series and DX80Basic knowledge of MCU. • Basic knowledge of TMS,CUCM. And Integration or registration of endpoint with call manager (CUCM). • To open TAC cases for replacements (RMA) of bad devices as per customer’s request. • Bridging calls to external network for B2B operation’s needs. • Troubleshooting on Tandberg and CTS devices to provide end to end resolution to customer. • To resolve issue within SLA time limit. Working with client’s network team in order to isolate network issues and get them resolved. • Inspecting & Troubleshooting PPP multilink flaps and BGP issues. Engaging Onsite for the troubleshooting of the devices • Troubleshooting Telepresence meeting via TMS. Inspecting Switches & Routers connected to the Telepresence endpoints

Network Analyst at HCL Technologies, Aug 2016 - Mar 2020 · 3 yrs 8 mos, Noida Area, India

Education

Bachelor of Technology, JNTU-K

Bachelor's degree, Electrical, Electronics and Communications Engineering, bhimavaram