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Chandan NR

Master Trainer (ACT Certified) | Lead, Training & Quality | Operations Specialist | AI, LLM, Automation and Cybersecurity Enthusiast

Bengaluru

4+ years of work experience

Concentrix
Dec 20259 mosAug 2026

Serve as ACT Certified Master Trainer, overseeing certification standards for all training staff and ensuring consistent, high-quality delivery across 10+ concurrent training batches. Design and execute end-to-end training programs for onboarding and upskilling initiatives; collaborate with Quality leads to align content with SLA targets and compliance standards, achieving 98% audit compliance. Mentor and develop Process Trainers and SMEs, building a high-performance training pipeline that reduced new-hire ramp-up time by 20%.
Concentrix
Feb 202511 mosDec 2025

Bengaluru

Delivered end-to-end process training for new-hire batches, maintaining a 95%+ batch completion rate and consistently exceeding quality benchmarks. Created and maintained training collaterals — SOPs, job aids, and e-learning modules — aligned with process KPIs and operational standards. Conducted Training Needs Analysis (TNA) and implemented targeted intervention programs, reducing knowledge-gap-related errors by 15%.
Concentrix
Dec 20243 mosFeb 2025

Bengaluru

Managed scheduling and coordination of SME resources across multiple operational shifts, ensuring seamless floor coverage and knowledge availability. Served as primary escalation point for complex process queries; contributed to quality calibration sessions and provided real-time floor support, helping reduce error rates across the team.
Concentrix
Jun 20248 moFeb 2025

Bengaluru

IGT Solutions
Jan 20245 mosMay 2024

Karnataka, India

Managed end-to-end process workflows in a high-volume operations environment, ensuring strict SLA adherence and accurate data handling across multiple systems. Identified process bottlenecks and recommended workflow improvements, contributing to streamlined operations and reduced turnaround times.
TheSmartBridge
Feb 20223 mosApr 2022

virtual

Feb 20211 yr 8 mosSep 2022

Bengaluru

Provided Tier-1 and Tier-2 technical support — diagnosing hardware/software issues, configuring systems, and resolving tickets within SLA timelines across client environments. Assisted in network troubleshooting, system configuration, and end-user training, maintaining high customer satisfaction and timely ticket resolution.

Chandan’s AI Stack

claude code
claude code
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hermes agent
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obsidian
obsidian

Education

Bachelor of computer applications, Computer and Information Sciences and Support Services

KLE Society's Degree College, 2nd Stage, 3rd Block, Next to BDA Complex, Nagarabhavi, Bangalore-560 072. (9-10)

20193 yrs2022

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Headline

Master Trainer (ACT Certified) | Lead, Training & Quality | Operations Specialist | AI, LLM, Automation and Cybersecurity Enthusiast

About

Results-driven Training & Development Lead with 4+ years of progressive experience spanning operations management, process training, quality assurance, and IT service delivery. ACT Certified Master Trainer with a demonstrated track record of operational excellence and team leadership at Concentrix. Certified in Six Sigma (Yellow, Green & Black Belt), Atlassian Agile Project Management, ITSM, and CSCMP Supply Chain Management. Adept at building training frameworks, driving KPI-based quality metrics, leading cross-functional teams, and managing end-to-end process workflows.

Location

Bengaluru

AI stack

claude code

glama

hermes agent

langchain

langgraph

obsidian

Work experience

Lead, Training and Quality at Concentrix, Dec 2025 - Aug 2026 · 9 mos, Serve as ACT Certified Master Trainer, overseeing certification standards for all training staff and ensuring consistent, high-quality delivery across 10+ concurrent training batches. Design and execute end-to-end training programs for onboarding and upskilling initiatives; collaborate with Quality leads to align content with SLA targets and compliance standards, achieving 98% audit compliance. Mentor and develop Process Trainers and SMEs, building a high-performance training pipeline that reduced new-hire ramp-up time by 20%.

Process Trainer at Concentrix, Feb 2025 - Dec 2025 · 11 mos, Bengaluru, Delivered end-to-end process training for new-hire batches, maintaining a 95%+ batch completion rate and consistently exceeding quality benchmarks. Created and maintained training collaterals — SOPs, job aids, and e-learning modules — aligned with process KPIs and operational standards. Conducted Training Needs Analysis (TNA) and implemented targeted intervention programs, reducing knowledge-gap-related errors by 15%.

Subject Matter Expert at Concentrix, Dec 2024 - Feb 2025 · 3 mos, Bengaluru, Managed scheduling and coordination of SME resources across multiple operational shifts, ensuring seamless floor coverage and knowledge availability. Served as primary escalation point for complex process queries; contributed to quality calibration sessions and provided real-time floor support, helping reduce error rates across the team.

Senior advisor at Concentrix, Jun 2024 - Feb 2025 · 8 mo, Bengaluru

Process Associate at IGT Solutions, Jan 2024 - May 2024 · 5 mos, Karnataka, India, Managed end-to-end process workflows in a high-volume operations environment, ensuring strict SLA adherence and accurate data handling across multiple systems. Identified process bottlenecks and recommended workflow improvements, contributing to streamlined operations and reduced turnaround times.

Virtual Internship-Salesforce Developer at TheSmartBridge, Feb 2022 - Apr 2022 · 3 mos, virtual

Technical Support Engineer at A Star Comprehensive solutions, Feb 2021 - Sep 2022 · 1 yr 8 mos, Bengaluru, Provided Tier-1 and Tier-2 technical support — diagnosing hardware/software issues, configuring systems, and resolving tickets within SLA timelines across client environments. Assisted in network troubleshooting, system configuration, and end-user training, maintaining high customer satisfaction and timely ticket resolution.

Education

Bachelor of computer applications, Computer and Information Sciences and Support Services, KLE Society's Degree College, 2nd Stage, 3rd Block, Next to BDA Complex, Nagarabhavi, Bangalore-560 072. (9-10)