Headline

Business Analyst | Revenue Operations | O2C | AR & Collections | Billing & Financial Ops | Power BI | SQL | Salesforce | IBM Certified | MBA

About

I'm a results-driven Business Analyst and Revenue Operations professional with 3+ years of hands-on experience across the full Order-to-Cash (O2C) lifecycle, AR & Collections, Billing & Invoicing, and Financial Operations — spanning B2B SaaS and BFSI industries. At IndiaMART InterMESH, I managed end-to-end O2C operations for 600+ enterprise accounts, leading a team of 6–7 while driving measurable business outcomes: ✅ Reduced DSO by 18 days through structured AR aging analysis and B2B collections strategy ✅ Improved collection efficiency by 42% and recovered ₹35L+ in at-risk renewals ✅ Maintained 98–99% billing accuracy across all accounts with zero financial leakage ✅ Cut reporting time by 40% via automated Power BI & Excel MIS dashboards ✅ Saved 8+ hours/week by redesigning subscription onboarding workflows (AS-IS → TO-BE) At Bandhan Bank, I ensured 100% KYC, AML & RBI audit compliance with zero non-compliance findings while managing operations for 400+ customer accounts.

Location

Bangalore Urban

AI stack

claude

gemini

grok

ChatGPT

Gamma

Otter.ai

Work experience

Analyst – AI/LLM at Innodata Inc., Apr 2026 - Present · 6 mos, Noida, • Working on AI/LLM data operations, annotation, validation, and model evaluation workflows to support high-quality AI systems. • Contributing to data quality assurance, prompt evaluation, content analysis, and structured AI training processes. • Reviewing and analyzing datasets to improve accuracy, consistency, and performance of Large Language Models (LLMs). • Collaborating with cross-functional teams to maintain project quality standards and operational efficiency. • Gaining hands-on experience in Generative AI, NLP workflows, data interpretation, and AI model optimization. • Applying analytical thinking, attention to detail, and process-oriented problem solving in AI-driven environments.

Assistant Manager - Sales & Revenue operations at IndiaMART InterMESH Limited, Apr 2025 - Dec 2025 · 8 mo, Bengaluru, • Managed and nurtured client relationships, ensuring high satisfaction and long-term engagement. • Monitored account performance to drive subscription renewals and upselling opportunities. • Coordinated with internal teams to resolve client issues promptly, enhancing service delivery. • Analyzed performance metrics to provide actionable insights, improving client ROI.

Assistant Manager- Banking Operations & Sales at Bandhan Bank, Jul 2024 - Mar 2025 · 9 mos, Bengaluru, • Developed and maintained strong customer relationships to enhance banking services at Bandhan Bank. • Achieved sales targets for various banking products, including savings accounts and loans, contributing to overall revenue growth. • Provided exceptional customer service by addressing inquiries and resolving issues, ensuring high levels of customer satisfaction.

Social Media Marketing Intern at AASMAAN Foundation, Jun 2023 - Aug 2023 · 3 mos, Haryana, India, • Developed and executed comprehensive social media strategies to enhance brand awareness for AASMAAN Foundation. • Engaged with customers through various platforms, collecting valuable feedback to improve service delivery. • Increased audience engagement by 40% through targeted campaigns and interactive content. • Collaborated with cross-functional teams to align marketing efforts with organizational goals.

Billing & Collections Specialist at Diamond Staffing Solutions, Mar 2021 - Oct 2022 · 1 yr 8 mos, Bhubaneswar, • Managed end-to-end invoicing operations including invoice generation, validation and dispatch ensuring accuracy and timely billing cycles • Performed data verification and reconciliation of billing records to identify discrepancies and maintain financial accuracy. • Coordinated with internal teams and clients to resolve billing queries, disputes and payment-related issues within defined SLAs.

Education

Master of Business Administration - MBA, Operations Management and Marketing Management, amity University

Bachelor of Science - BS, Physical Sciences, Utkal University, Bhubaneswar