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Chandan Dwivedi

Customer Experience | CRM & Escalation Management | B.Com (A&F) | SQL • Power BI • Data-Driven Decision Making

New Delhi

3+ years of work experience

AdvantageClub.ai
Oct 20258 mosPresent

On-site

Healthians
Jul 20254 mosOct 2025

Gurugram

• Supported preventive care initiatives at Healthians, focusing on blood tests and personalized diet plans. • Aimed to improve community health by identifying root causes of diseases. • Collaborated with healthcare professionals to enhance patient awareness and engagement. • Developed skills in health analysis, patient communication, and preventive care strategies.
Radical Minds Technologies Pvt. Ltd.
Apr 20232 yrs 1 moApr 2025

Gurugram

• Collaborated with MakeMyTrip process teams to enhance customer experience and satisfaction. • Focused on customer-centric processes to improve service operations. • Contributed to initiatives aimed at strengthening customer delight within the organization.

Education

Delhi University

Bachelor of Commerce - BCom, Accounting and Finance

Delhi University

20242 yrs2026
VASANT VALLEY SCHOOL

Commerce, Business/Commerce, General

VASANT VALLEY SCHOOL

201112 yrs2023

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Headline

Customer Experience | CRM & Escalation Management | B.Com (A&F) | SQL • Power BI • Data-Driven Decision Making

About

Customer Experience Specialist skilled in CRM, escalation management, and client support. Experienced in client relations and issue resolution. Pursuing a B.Com (Accounting & Finance) at Delhi University, and proficient in MS Office, SQL Server, Power BI, and accounting. Passionate about enhancing customer satisfaction, leveraging data insights, and driving business growth.

Location

New Delhi

Work experience

Associate | Customer Experience at AdvantageClub.ai, Oct 2025 - Present · 8 mos, On-site

Campaign Associate at Healthians, Jul 2025 - Oct 2025 · 4 mos, Gurugram, • Supported preventive care initiatives at Healthians, focusing on blood tests and personalized diet plans. • Aimed to improve community health by identifying root causes of diseases. • Collaborated with healthcare professionals to enhance patient awareness and engagement. • Developed skills in health analysis, patient communication, and preventive care strategies.

Associate | Customer Delight at Radical Minds Technologies Pvt. Ltd., Apr 2023 - Apr 2025 · 2 yrs 1 mo, Gurugram, • Collaborated with MakeMyTrip process teams to enhance customer experience and satisfaction. • Focused on customer-centric processes to improve service operations. • Contributed to initiatives aimed at strengthening customer delight within the organization.

Education

Bachelor of Commerce - BCom, Accounting and Finance, Delhi University

Commerce, Business/Commerce, General, VASANT VALLEY SCHOOL

Chandan Dwivedi - Associate | Customer Experience in New Delhi | Tal