Chandan Prasad profile photo 1 on Tal

Chandan Prasad

Term Cell Officer

Kolkata

9+ years of work experience

Reliance Jio Infocomm Ltd
Sep 20232 yrs 10 mosPresent

Gangtok, Sikkim, India

* Ensure a 99.99% Regulatory compliance with TERM score. * Handling of 3.25 Lakh customers data base for Sikkim with timely submission of report to Department Of Telecom (DOT - TERM) * Timely bulk periodical site & user verification has ensured 100% Regulatory compliance on enterprise verification.
Dhruv Research
Nov 202211 mosSep 2023

Kolkata, West Bengal, India

Handling Contact Center
Startek
Apr 20211 yr 8 mosNov 2022

Kolkata, West Bengal, India

Flipkart
Aug 20182 yrs 9 mosApr 2021

Gangtok Area, India

Aircel
Sep 20151 yr 5 mosJan 2017

Raiganj Area, India

Education

Bachelor of Arts - BA, Arts

PARIMAL MITRA SMRITI MAHAVIDYALAYA, JALPAIGURI

20073 yrs2010

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Headline

Term Cell Officer

About

Experienced Lead with a demonstrated history of working in the telecommunications industry. Skilled in Customer Service, Management, Leadership, Team Management and Training.

Location

Kolkata

Work experience

Term Cell Officer at Reliance Jio Infocomm Ltd, Sep 2023 - Present · 2 yrs 10 mos, Gangtok, Sikkim, India, * Ensure a 99.99% Regulatory compliance with TERM score. * Handling of 3.25 Lakh customers data base for Sikkim with timely submission of report to Department Of Telecom (DOT - TERM) * Timely bulk periodical site & user verification has ensured 100% Regulatory compliance on enterprise verification.

Operation Lead at Dhruv Research, Nov 2022 - Sep 2023 · 11 mos, Kolkata, West Bengal, India, Handling Contact Center

Customer Service Team Lead at Startek, Apr 2021 - Nov 2022 · 1 yr 8 mos, Kolkata, West Bengal, India, Flipkart

Onboarding Lead at CSD-Reliance Jio infocom ltd, Aug 2018 - Apr 2021 · 2 yrs 9 mos, Gangtok Area, India

Activation officer at Aircel, Sep 2015 - Jan 2017 · 1 yr 5 mos, Raiganj Area, India

Education

Bachelor of Arts - BA, Arts, PARIMAL MITRA SMRITI MAHAVIDYALAYA, JALPAIGURI