---
title: "Chanchal Aggarwal - Senior Customer Experience Executive in Delhi | Tal"
description: "Meet Chanchal Aggarwal, Customer Experience Specialist | Escalation Handling | Refunds, Returns & Operations | Focused on NPS & Customer Satisfaction based in Delhi."
image: "https://tal.club/meet/chanchal-aggarwal/share-image"
---

# Chanchal Aggarwal on Tal

## Headline

Customer Experience Specialist \| Escalation Handling \| Refunds, Returns & Operations \| Focused on NPS & Customer Satisfaction

## Location

Delhi

## Work experience

Senior Customer Experience Executive at Springwel Mattresses Pvt\. Ltd\., Jan 2025 \- Present · 1 yr 6 mos, Gurugram, Haryana, India, \- Handling customer queries via chat, calls, and emails \-Managing escalations and ensuring timely resolution \-Handling refunds, returns, exchanges, and replacements \-Coordinating with internal teams for order and delivery issues \-Maintaining reports manually and tracking cases Working on improving customer satisfaction and NPS

Customer experience executive at Beyours, Dec 2023 \- Nov 2024 · 1 yr, Delhi, Delhi, India

## Education

Bachelor of Arts, ENGLISH LANGUAGE AND LITERATURE/LETTERS, Delhi University

[View the original profile](https://tal.club/meet/chanchal-aggarwal)

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