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Chanchal Aggarwal

Customer Experience Specialist | Escalation Handling | Refunds, Returns & Operations | Focused on NPS & Customer Satisfaction

Delhi

2+ years of work experience

Springwel Mattresses Pvt. Ltd.
Jan 20251 yr 6 mosPresent

Gurugram, Haryana, India

- Handling customer queries via chat, calls, and emails -Managing escalations and ensuring timely resolution -Handling refunds, returns, exchanges, and replacements -Coordinating with internal teams for order and delivery issues -Maintaining reports manually and tracking cases Working on improving customer satisfaction and NPS
Beyours
Dec 20231 yrNov 2024

Delhi, Delhi, India

Education

Delhi University

Bachelor of Arts, ENGLISH LANGUAGE AND LITERATURE/LETTERS

Delhi University

20223 yrs2025

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Headline

Customer Experience Specialist | Escalation Handling | Refunds, Returns & Operations | Focused on NPS & Customer Satisfaction

Location

Delhi

Work experience

Senior Customer Experience Executive at Springwel Mattresses Pvt. Ltd., Jan 2025 - Present · 1 yr 6 mos, Gurugram, Haryana, India, - Handling customer queries via chat, calls, and emails -Managing escalations and ensuring timely resolution -Handling refunds, returns, exchanges, and replacements -Coordinating with internal teams for order and delivery issues -Maintaining reports manually and tracking cases Working on improving customer satisfaction and NPS

Customer experience executive at Beyours, Dec 2023 - Nov 2024 · 1 yr, Delhi, Delhi, India

Education

Bachelor of Arts, ENGLISH LANGUAGE AND LITERATURE/LETTERS, Delhi University

Chanchal Aggarwal - Senior Customer Experience Executive in Delhi | Tal