Headline

Technical Writer | End-to-End Documentation Strategy | AI-Enabled Content Systems

About

Seasoned technical writer and content strategist with two decades of experience in varied domains. - Managed technical documentation projects from the inception phase to the document delivery phase and documentation maintenance phase - Involved in recruitment, planning, scoping, and establishing competency framework processes - Handled management tasks: talent acquisition, onboarding, deliverables tracking and monitoring, performance management, training, and mentoring technical writers - Experimented and executed AI-assisted tasks in various phases of documentation delivery using approved Generative AI apps and tools Skills - Technical writing: end-user documentation, API documentation (Swagger, Postman), SDK documentation, UX writing, blogs, peer reviews, SEO reviews, and editorial reviews - Generative AI tools: Claude, Perplexity, Gemini, ChatGPT, Claude Code, Cursor (with various LLMs), and LM Studio (with Qwen, Gemma, and GPT-OSS versions) - Project management: Microsoft Project, JIRA, Trello, and Notion - Platforms: Structured (DITA), unstructured, and docs-as-code modes using agile and waterfall methods - Authoring tools: Markdown editors, Oxygen XML Author, XMetal Author, Arbortext Editor, SDL DITA products, Adobe Technical Communication Suite (Adobe FrameMaker, Adobe RoboHelp), Adobe Acrobat, and Microsoft Office - Design tools: Adobe Photoshop, Adobe Illustrator, Adobe Premiere Pro, Adobe After Effects, Omnigraffle, SnagIt, Camtasia, and Figma - Domains: CRM, big data, networking, enterprise storage, CI/CD (DevOps), enterprise cloud, retail, middleware, and hardware domains

Location

Bengaluru

AI stack

claude code

cursor

gemini

github copilot

grok

langchain

Work experience

Staff Technical Writer at Salesforce, Dec 2024 - Present · 1 yr 10 mos, Bangalore Urban, Karnataka, India, - Created detailed end-user documentation for Salesforce industry-specific solutions, ensuring both technical accuracy and completeness. - Contributed to the documentation for user interface text and API objects. - Engaged in process improvement initiatives utilizing emerging AI technologies and Python-based automation.

Technical Writer at Google, Apr 2023 - Oct 2024 · 1 yr 7 mos, Amsterdam, North Holland, Netherlands, - Authored, managed, and maintained comprehensive end-user documentation for Google Cloud Networking products, ensuring accuracy, clarity, and relevance. - Contributed to UX copy of complex cloud products. - Contributed to content strategy enhancements by integrating user feedback, adhering to industry standards, and adapting to evolving technological and domain requirements. - Edited and produced the quarterly departmental newsletter, establishing a standardized template for consistent communication across internal teams. - Conducted peer and editorial reviews of content plans and deliverables, ensuring alignment with established standards and best practices. - Designed and implemented performance metrics dashboards to track team writers' productivity and quality. - Developed and delivered targeted training sessions for writers, addressing knowledge gaps in domain expertise, tool proficiency, and procedural understanding. - Optimized content delivery strategies, recalibrating information architecture, workflows, and style guidelines to ensure high-quality content output within project timelines. - Automated updates in Markdown files using Python, streamlining recurrent operations and improving efficiency. - Implemented advanced content categorization procedures using Python and Natural Language Processing (NLP) packages, enhancing documentation organization and discoverability.

Technical Writer at Google, Dec 2020 - Mar 2023 · 2 yrs 4 mos, Bangalore Urban, Karnataka, India

Staff Technical Writer at Harness, Mar 2020 - Sep 2020 · 7 mos, - Authored and managed end-user documentation for continuous deployment products, covering secrets management, RBAC user management, API handling, and SSO authentication. - Planned, developed, and maintained comprehensive end-user documentation for continuous verification products, focusing on APMs, custom APMs, and machine learning-based verification. - Collaborated with cross-functional teams, including product management, customer success, development, and quality control, to ensure the timely delivery of high-quality content that meets exceptional standards. - Contributed to developing and continuously improving documentation methodologies, style standards, and templates to ensure consistency and quality across all produced materials. - Created user-centric UX content for innovative features in complex CI/CD domain solutions, enhancing user engagement and simplifying product navigation.

Staff Technical Writer at Hortonworks, Apr 2019 - Feb 2020 · 11 mos, Greater Bengaluru Area

Senior Technical Writer at Hortonworks, Oct 2017 - Mar 2019 · 1 yr 6 mos, Bengaluru, Karnataka, India, Worked on user guides, configuration guides, administrator guides, and high availability guides. Conducted peer reviews and mentored junior writers.

Lead Technical Writer at Informatica, Jul 2016 - Sep 2017 · 1 yr 3 mos, Bengaluru, Karnataka, India, Created and updated user, installation, configuration, and administrator guides.

Education

PGDBM, Marketing, Finance, Integral Institute of Advanced Management

BCA, Computers, Andhra university