Headline

Customer Service Representative | Digital Supply Chain, Operations Strategist, Logistics Expertise | Supply Chain Expertise

About

I am a Supply Chain and Operations professional with experience spanning demand planning, inventory management, warehouse coordination, and customer-facing operations. My background includes working across manufacturing, nutrition, mobility, and service-driven environments, giving me a strong understanding of both backend operations and customer impact. I have hands-on experience in demand forecasting, production scheduling, inventory control, and dispatch coordination, supported by tools such as SAP and MS Excel. I bring a structured, process-driven mindset, strengthened by Six Sigma certifications and formal training in Global Integrated Supply Chain Management. Currently, I work in customer and host success roles, where I focus on relationship management, issue resolution, and operational efficiency. I collaborate closely with cross-functional teams, program managers, and stakeholders to ensure smooth execution and consistent service delivery. I thrive in fast-paced and remote-friendly environments that value clear communication, accountability, and continuous improvement. I am passionate about building efficient processes, solving operational challenges, and contributing meaningfully to growing teams. 📩 Open to opportunities in supply chain, operations, and customer success. Feel free to reach out via LinkedIn DM or email me at chaitraprao8@gmail.com to discuss opportunities or share insights.

Location

Greater Bengaluru Area

AI stack

claude

ChatGPT

Microsoft Copilot

Work experience

Inbound Sales Representative at Accenture, Nov 2025 - Present · 11 mos, Bengaluru, Manage and resolve customer inquiries and escalations, ensuring timely solutions and adherence to Service Level Agreements (SLAs). • Drive sales growth by effectively upselling and cross-selling products and services via inbound channels.

Operations Specialist at Zoomcar, Nov 2024 - Aug 2025 · 10 mos, Managed host relationships, providing coaching and strategic recommendations to optimize vehicle listings and maximize utilization. • Conducted outbound calls to onboard new hosts and educate them on platform features and best practices. • Resolved inbound customer (guest) queries, complaints, and requests, ensuring timely and professional service. • Collaborated with internal teams to address complex customer issues and provide accurate information. • Maintained detailed records of customer interactions and follow-ups to ensure comprehensive support.

Support Consultant at Zoomcar, Oct 2024 - Nov 2024 · 2 mos, • Resolved inbound customer queries, requests, and complaints via telephone. • Documented customer interactions and ensured timely follow-up on all inquiries. • Collaborated with internal teams to research and provide accurate information and solutions. • Maintained professional and courteous customer service standards to build rapport.

Associate Demand Planner at Cargill, Aug 2023 - Mar 2024 · 8 mos, Bengaluru, • Managed data integrity for 500+ SKUs in SAP TCA, ensuring 100% accuracy for monthly Demand Review meetings. • Consolidated and analyzed demand data for Cargill Feed Nutrition and Aqua Nutrition, providing key inputs for Demand Review meetings.

Supply Chain Executive at Bosch India, Sep 2021 - Aug 2023 · 2 yrs, Bangalore Urban, Supply Chain Executive · Bosch Limited Sep 2021 - Aug 2023 • Conducted demand forecasting to inform production planning. • Released and monitored production schedules for manufacturing plants. • Managed Outbound Deliveries (OBDs) to ensure timely product dispatches.

Education

Global Integrated Supply Chain Management, Michigan State University

Post Graduate diploma in Management (PGDM), Logistics, Materials, and Supply Chain Management, Qwen