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Chaithra G

Operations Team Lead @ Concentrix | Lean Six Sigma, EIE

Bengaluru

6+ years of work experience

Concentrix
Aug 20224 yrsPresent

Managed daily operations, including lead allocation, and performance evaluation. Motivated the team through regular coaching, performance recognition, and incentive programs. Improved customer experience by collaborating with support, product, and operations teams. Generated and analyzed hourly, daily, and monthly performance reports. Guided a team of 30- 35 employees towards achieving performance. Conducted new hire training, performed call audits, and delivered constructive coaching to enhance employee skills and improve customer/merchant interactions. Developed and executed strategies to continuously improve team performance. Attended management and QA meetings to align team goals with organizational objectives. Managing day to day operations of the unit, including Shrinkage, attrition to minimize the impact and serve more customer.
iEnergizer
Jan 20228 mosAug 2022

Bengaluru, Karnataka, India

Altruist Technologies Pvt. Ltd.
Feb 20201 yr 11 mosDec 2021

Bengaluru, Karnataka, India

Education

Bachelor of Engineering - BE, Electrical and Electronics Engineering

Rao Bahadur Y. Mahabaleswarappa Engineering College

20223 yrs2025

Diploma of Education, Electrical and Electronics Engineering

Sandur polytechnic

20162 yrs2018

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Chaithra G on Tal

Headline

Operations Team Lead @ Concentrix | Lean Six Sigma, EIE

About

Currently serving as an Operations Team Lead at Concentrix, contributing to daily operations such as lead allocation, performance evaluation, and report generation. Works closely with support, product, and operations teams to enhance customer experiences and align team goals with organizational objectives. Combines a solid foundation in Electrical and Electronics Engineering from Rao Bahadur Y. Mahabaleswarappa Engineering College with certifications in Lean Six Sigma Yellow and Green Belts. Focused on fostering team motivation and skill development through coaching, recognition, and training, while driving consistent improvements in team performance.

Location

Bengaluru

Work experience

Operations Team Lead at Concentrix, Aug 2022 - Present · 4 yrs, Managed daily operations, including lead allocation, and performance evaluation. Motivated the team through regular coaching, performance recognition, and incentive programs. Improved customer experience by collaborating with support, product, and operations teams. Generated and analyzed hourly, daily, and monthly performance reports. Guided a team of 30- 35 employees towards achieving performance. Conducted new hire training, performed call audits, and delivered constructive coaching to enhance employee skills and improve customer/merchant interactions. Developed and executed strategies to continuously improve team performance. Attended management and QA meetings to align team goals with organizational objectives. Managing day to day operations of the unit, including Shrinkage, attrition to minimize the impact and serve more customer.

Trainer & Quality Analyst at iEnergizer, Jan 2022 - Aug 2022 · 8 mos, Bengaluru, Karnataka, India

Quality Analyst at Altruist Technologies Pvt. Ltd., Feb 2020 - Dec 2021 · 1 yr 11 mos, Bengaluru, Karnataka, India

Education

Bachelor of Engineering - BE, Electrical and Electronics Engineering, Rao Bahadur Y. Mahabaleswarappa Engineering College

Diploma of Education, Electrical and Electronics Engineering, Sandur polytechnic

Chaithra G - Operations Team Lead in Bengaluru | Tal