Headline

Customer Service

About

I am a dedicated and student-focused Admissions Officer with a strong commitment to guiding students toward internationally accredited academic programs. I specialize in admissions for undergraduate, postgraduate, and professional courses offered by top-ranked global universities. With a deep understanding of student needs and international education pathways, I provide personalized counseling to help applicants choose programs that align with their academic background and long-term career goals—whether it’s a bachelor’s, master’s, or a skill-based professional qualification. My role includes: Conducting academic assessments and eligibility evaluations Supporting students through every step of the admissions process, including documentation, visa guidance, and enrollment Liaising with partner universities to ensure smooth application processing Promoting programs through webinars, seminars, and education fairs Maintaining updated knowledge of higher education trends and visa regulations Driven by results and student success, I take pride in helping learners gain access to quality education that transforms their futures.

Location

Bengaluru

AI stack

gemini

notebooklm

ChatGPT

Fireworks AI

Glean

Microsoft Copilot

Work experience

Admissions Officer at Success Point College - Middle East, Sep 2024 - May 2026 · 1 y 8 mo, United Arab Emirates, Key Responsibilities Guided prospective students through admissions and enrollment processes for UK university and professional qualification programs. Counseled students on course selection, eligibility criteria, admission requirements, tuition fees, scholarships, and career pathways. Managed student applications from inquiry to enrollment, ensuring accurate documentation and timely submission of required records. Conducted follow-ups through phone calls, email, online meetings, and face-to-face consultations to improve student conversion and enrollment rates. Coordinated with UK university partners and internal academic teams regarding admissions, offers, and student onboarding processes. Provided exceptional customer service by addressing student and parent inquiries related to admissions, visas, and academic programs. Participated in education fairs, recruitment events, school visits, and promotional activities to generate leads and increase enrollments. Maintained student records and admissions databases while ensuring compliance with institutional policies and procedures. Achieved monthly enrollment targets and contributed to overall student recruitment growth.

Customer Service Specialist at HCLTech, Oct 2022 - Jul 2024 · 1 yr 10 mos, Chennai, Customer service at hcl tech Chennai for bank of Ireland customer, ger me job profile to uodate at LinkedIn If you are working in the Bank of Ireland customer service process at HCLTech Chennai, you can use a professional LinkedIn profile like this: LinkedIn Job Title Customer Service Associate – Bank of Ireland Process | HCLTech or Process Associate – Banking Operations (Bank of Ireland) | HCLTech or Customer Support Executive – Banking Services | HCLTech LinkedIn Experience Description HCLTech | Customer Service Associate – Bank of Ireland Process Chennai, Tamil Nadu, India Key Responsibilities: Assisted Bank of Ireland customers through phone, email, and chat support channels. Resolved customer inquiries related to banking products, account services, transactions, and online banking. Ensured compliance with banking regulations, security policies, and data privacy standards. Handled customer complaints and escalations while maintaining high service quality and customer satisfaction. Processed customer requests accurately and updated records in banking systems. Collaborated with internal teams to resolve complex customer issues within defined service levels. Maintained productivity, quality, and compliance KPIs in a fast-paced banking environment. Delivered exceptional customer experience while adhering to Bank of Ireland and HCLTech operational standards.

Human Resources Executive at DHL, May 2019 - Sep 2022 · 3 y 4 mo, India

Sales at Aero Construction Equipments, Sep 2017 - Apr 2019 · 1 y 7 mo, Chennai

Sales Executive at Amazon, Jun 2014 - Aug 2017 · 3 yrs 3 mos, India

Education

Master of Business Administration - MBA, Hr, Bharathiar University

St Marys Chennai