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Budhdini Bhutange

Aspiring Data Analyst | Power BI Developer | Skilled in Microsoft Power BI & Microsoft Excel | SQL Basics | Open to Work| Senior Consultant| Ex Senior employee at Hexaware|

Nagpur

6+ years of work experience

Teleperformance
Jun 20224 yrs 1 moPresent

India

upGrad
Jun 202510 mosMar 2026

Pune District, Maharashtra, India

Managed inbound and outbound leads through calls, emails, and CRM systems Counseled students on course selection based on career goals and eligibility Achieved monthly enrollment targets through effective communication and follow-ups Maintained and updated lead data, tracking conversions and performance metrics Assisted with admission documentation, onboarding, and payment processes Handled objections and converted inquiries into successful enrollments Built strong relationships with students and ensured post-admission support
UpGrad Education pvt.ltd.
Jun 202510 mosMar 2026

Handled student inquiries and guided them on course selection based on career goals. Managed leads through calls, emails, and CRM, ensuring timely follow-ups and conversions. Achieved enrollment targets by effectively communicating program benefits and addressing objections. Assisted with admission documentation, onboarding, and maintained strong student relationships.
Teleperformance Global Services
Jun 20222 yrs 9 mosFeb 2025

Handled customer queries through voice and non-voice channels (calls, chat, email) ensuring timely resolution. Managed escalations maintained high customer satisfaction (CSAT) and monitored key performance metrics. Collaborated with cross-functional teams to improve service quality and streamline processes.
Hexaware Technologies
Sep 20201 yr 8 mosApr 2022

Nagpur

Handled Customer queries Using the CSC platform

Education

Shreemati Nathibai Damodar Thackersey Women's University

Bachelor's degree, Information Technology

Shreemati Nathibai Damodar Thackersey Women's University

20103 yrs2013

Bachelor's Degree, Information Technology

S.N.D.T. Womens University

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Headline

Aspiring Data Analyst | Power BI Developer | Skilled in Microsoft Power BI & Microsoft Excel | SQL Basics | Open to Work| Senior Consultant| Ex Senior employee at Hexaware|

About

I am an aspiring Data Analyst with a strong foundation in data analysis, visualization, and reporting using Microsoft Power BI and Microsoft Excel. I have hands-on experience in building dashboards, performing data cleaning, and generating insights to support business decisions. I recently completed a project on sales analysis where I created an interactive dashboard to track performance, identify trends, and provide actionable insights. With over 5 years of professional experience in customer service and inside sales at organizations like upGrad, Teleperformance, and Hexaware Technologies, I bring strong skills in handling data, tracking KPIs, and improving processes. I am currently seeking an entry-level opportunity as a Data Analyst or Power BI Developer where I can apply my analytical skills and grow in a data-driven environment.

Location

Nagpur

Work experience

Customer Service Representative at Teleperformance, Jun 2022 - Present · 4 yrs 1 mo, India

Career Counselor at upGrad, Jun 2025 - Mar 2026 · 10 mos, Pune District, Maharashtra, India, Managed inbound and outbound leads through calls, emails, and CRM systems Counseled students on course selection based on career goals and eligibility Achieved monthly enrollment targets through effective communication and follow-ups Maintained and updated lead data, tracking conversions and performance metrics Assisted with admission documentation, onboarding, and payment processes Handled objections and converted inquiries into successful enrollments Built strong relationships with students and ensured post-admission support

Admissions Counselor at UpGrad Education pvt.ltd., Jun 2025 - Mar 2026 · 10 mos, Handled student inquiries and guided them on course selection based on career goals. Managed leads through calls, emails, and CRM, ensuring timely follow-ups and conversions. Achieved enrollment targets by effectively communicating program benefits and addressing objections. Assisted with admission documentation, onboarding, and maintained strong student relationships.

Senior Executive at Teleperformance Global Services, Jun 2022 - Feb 2025 · 2 yrs 9 mos, Handled customer queries through voice and non-voice channels (calls, chat, email) ensuring timely resolution. Managed escalations maintained high customer satisfaction (CSAT) and monitored key performance metrics. Collaborated with cross-functional teams to improve service quality and streamline processes.

Senior Executive at Hexaware Technologies, Sep 2020 - Apr 2022 · 1 yr 8 mos, Nagpur, Handled Customer queries Using the CSC platform

Education

Bachelor's degree, Information Technology, Shreemati Nathibai Damodar Thackersey Women's University

Bachelor's Degree, Information Technology, S.N.D.T. Womens University