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Brendan Kishander

Proprietor- Beyond Measure Events

Bangalore Rural

19+ years of work experience

H.S. Martin
Jan 20266 mosJun 2026

Bengaluru

As a leading supplier of glass-jacketed reaction systems, pressure reactors, flow reactors, filter reactor systems, short-path distillation systems, wiped film evaporators, and customized process solutions, H.S. Martin Process Systems serves a wide range of industries including Pharmaceuticals, API/Bulk Drugs, Chemicals, Agrochemicals, Biotechnology, Life Sciences, and Food Processing. As Operations Manager at our Bangalore production facility, I oversee end-to-end operations and administration of both the factory and office functions. My role focuses on ensuring efficient production support, disciplined administration, regulatory compliance, cost control, and seamless coordination between the factory, branch office, and head office. Key Responsibilities include: Factory Operations Management Oversee day-to-day manufacturing operations to ensure production targets, quality standards, and delivery schedules are met. Coordinate with production, maintenance, and quality teams to ensure operational efficiency. Monitor resource utilization, machine performance, and production planning. Administration & Facilities Manage facility maintenance, infrastructure, utilities, security, and vendor services. Human Resources & Workforce Management Coordinate recruitment, onboarding, and workforce planning. Oversee employee attendance, performance coordination, and HR compliance. Foster a disciplined and productive work environment. Statutory & Compliance Responsibilities Ensure adherence to statutory regulations related to factory operations, labor laws, and local authorities. Health, Safety & Environment (HSE) Implement workplace safety policies and environmental standards. Cross-Functional Coordination Act as a key liaison between the factory, Bangalore office, and head office. Support management in aligning operational strategies with organizational goals. Reporting Structure: Reports directly to the Managing Director.
ZTE Corporation
May 20168 yrs 6 mosOct 2024

Bengaluru Area, India

During my tenure at ZTE, i was responsible for running business Operations for ZTE’s Call Cloud overseas Department In bangalore, India. Overseeing the US, Canada, Mexico, UK, Australia, Emerging countries and non-voice Business. Additionally responsible for the Nubia Business process - a project of ZTE Headquarters. ZTE Telecom India Private Limited provides distributes telecom equipment and systems. The company also provides repair, support, and maintenance services for its telecom equipment.The company was founded in 2003 and is based in Bangalore, India. ZTE Telecom India Private Limited is a subsidiary of ZTE Corp, Shenzhen, Guangdong, China. ZTE Corporation is a global leader in telecommunications and information technology. As part of ZTE’s M-ICT strategy, the company is committed to provide integrated end-to-end innovations to deliver excellence and value to consumers, carriers, businesses and public sector customers around the world, enabling increased connectivity and productivity to unlock the power of technology for society. Founded in 1985, ZTE is listed on both the Hong Kong and Shenzhen Stock Exchanges and is China’s largest-listed telecommunications equipment company.
Workplace Options India Pvt Ltd
Sep 20141 yr 4 mosDec 2015

The Millenia, Murphy Road, Ulsoor, Bangalore

This position was of 'Director of India Service Center Operations' - Service Delivery, for a Global Wellness Company called "Workplace Options India PVT LTD" The world's largest integrated employee support services and work-life provider. Drawing from an international network of credentialed providers and professionals, who provide world-class employee support and work-life services, referrals and consultation on a variety of issues ranging from dependent care, legal and financial issues, stress management, EAP counseling, and wellness. Their service centres located in Raleigh, NC, London, Toronto, Dublin, Panama, India, Portugal, Tokyo, and Singapore reach out to over 46 million employees in 34,000 organizations across more than 200 countries and territories. While with WPO I headed Operations and ran the business for the India Service center located in Bangalore India.
Dell International Services (India)
Jul 20122 yrs 2 mosAug 2014

Bengaluru Area, India

During initial stages of my role covered Businesses in MTP, CASA, HALLE, JHB & Bangalore supporting Emerging Countries from a co-ordination perspective. Activities involved Real-Time Staffing and interaction with Key stakeholders driving Productivity initiatives & improvements, Creating a repository for Telecom documentations by country, Matrix's clearly outlining Support type & Language Offering by location & Sites. Supported Bangalore from a Real time Staffing & Scheduling analyst role perspective which is more of a dual role. 1. Real time involves direct / indirect engagement with the local business from a providing real-time staffing / skilling support and reporting perspective 2.Scheduling involves a lot of work related to eWFM (Employee Work Force Management) tools. Engagement with Forecasters and Capacity folk to understand requirements and timely update of New forecasts / Intra Day Performance creations, etc to facilitate accurate reporting
Dell International Services (India)
Jun 20102 yrs 2 mosJul 2012

Bangalore

Managed the Call Management Group (CMG) / Call routing team for EMEA Global Support & Deployment (Bangalore - India)
Dell International Services (India)
Aug 20054 yrs 11 mosJun 2010

Bangalore

Supported EMEA UK/IRE Chat team for 6 Qrts. Supported EMEA Vostro teams - CSMB - 4 Qtrs. Provided coaching / feedback to call / chat taking agents based on call / chat soft skills and quality observation from audits / live barging sessions. Handled Customer escalations / heat checks, real time. Audit calibrations with ALLSEC - 3rd party auditors for Dell. Was the quality spoc for business Assisted with New Hire Trainings in Customer Handling Skills & PnPs.
ITC Infotech
Nov 200410 mosAug 2005

Bangalore, India

Supported Lexmark Inkjet printers & All In Ones

Education

Masters In Business Administration (M.B.A.), BPO Management & Human Resources Management

Indian Institute of Management & Engineering

20112 yrs2013

Diploma in Computer Applications, DCA - Diploma in Computer Applications

KBYTE, Banaswadi, Karnataka

20011 yr2002

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Headline

Proprietor- Beyond Measure Events

About

High regard for Integrity, Discipline. I strive always to bring out the best in myself & others, through coaching, mentoring using innovative methods - Leading with humility ! What motivates me - Fittness, clean eating, Good Health, Gym life ! Personal mottos - 1. Always have the determination to succeed ! 2. If you can think it, you can achieve it ! 3. Set goals - they keep you alive and in a constant mindset, that there’s always room for improvement !

Location

Bangalore Rural

Work experience

Operations Manager at H.S. Martin, Jan 2026 - Jun 2026 · 6 mos, Bengaluru, As a leading supplier of glass-jacketed reaction systems, pressure reactors, flow reactors, filter reactor systems, short-path distillation systems, wiped film evaporators, and customized process solutions, H.S. Martin Process Systems serves a wide range of industries including Pharmaceuticals, API/Bulk Drugs, Chemicals, Agrochemicals, Biotechnology, Life Sciences, and Food Processing. As Operations Manager at our Bangalore production facility, I oversee end-to-end operations and administration of both the factory and office functions. My role focuses on ensuring efficient production support, disciplined administration, regulatory compliance, cost control, and seamless coordination between the factory, branch office, and head office. Key Responsibilities include: Factory Operations Management Oversee day-to-day manufacturing operations to ensure production targets, quality standards, and delivery schedules are met. Coordinate with production, maintenance, and quality teams to ensure operational efficiency. Monitor resource utilization, machine performance, and production planning. Administration & Facilities Manage facility maintenance, infrastructure, utilities, security, and vendor services. Human Resources & Workforce Management Coordinate recruitment, onboarding, and workforce planning. Oversee employee attendance, performance coordination, and HR compliance. Foster a disciplined and productive work environment. Statutory & Compliance Responsibilities Ensure adherence to statutory regulations related to factory operations, labor laws, and local authorities. Health, Safety & Environment (HSE) Implement workplace safety policies and environmental standards. Cross-Functional Coordination Act as a key liaison between the factory, Bangalore office, and head office. Support management in aligning operational strategies with organizational goals. Reporting Structure: Reports directly to the Managing Director.

Operations Manager at ZTE Corporation, May 2016 - Oct 2024 · 8 yrs 6 mos, Bengaluru Area, India, During my tenure at ZTE, i was responsible for running business Operations for ZTE’s Call Cloud overseas Department In bangalore, India. Overseeing the US, Canada, Mexico, UK, Australia, Emerging countries and non-voice Business. Additionally responsible for the Nubia Business process - a project of ZTE Headquarters. ZTE Telecom India Private Limited provides distributes telecom equipment and systems. The company also provides repair, support, and maintenance services for its telecom equipment.The company was founded in 2003 and is based in Bangalore, India. ZTE Telecom India Private Limited is a subsidiary of ZTE Corp, Shenzhen, Guangdong, China. ZTE Corporation is a global leader in telecommunications and information technology. As part of ZTE’s M-ICT strategy, the company is committed to provide integrated end-to-end innovations to deliver excellence and value to consumers, carriers, businesses and public sector customers around the world, enabling increased connectivity and productivity to unlock the power of technology for society. Founded in 1985, ZTE is listed on both the Hong Kong and Shenzhen Stock Exchanges and is China’s largest-listed telecommunications equipment company.

Director, India Service center Operations at Workplace Options India Pvt Ltd, Sep 2014 - Dec 2015 · 1 yr 4 mos, The Millenia, Murphy Road, Ulsoor, Bangalore, This position was of 'Director of India Service Center Operations' - Service Delivery, for a Global Wellness Company called "Workplace Options India PVT LTD" The world's largest integrated employee support services and work-life provider. Drawing from an international network of credentialed providers and professionals, who provide world-class employee support and work-life services, referrals and consultation on a variety of issues ranging from dependent care, legal and financial issues, stress management, EAP counseling, and wellness. Their service centres located in Raleigh, NC, London, Toronto, Dublin, Panama, India, Portugal, Tokyo, and Singapore reach out to over 46 million employees in 34,000 organizations across more than 200 countries and territories. While with WPO I headed Operations and ran the business for the India Service center located in Bangalore India.

Call Center Routing & Scheduling Senior Analyst at Dell International Services (India), Jul 2012 - Aug 2014 · 2 yrs 2 mos, Bengaluru Area, India, During initial stages of my role covered Businesses in MTP, CASA, HALLE, JHB & Bangalore supporting Emerging Countries from a co-ordination perspective. Activities involved Real-Time Staffing and interaction with Key stakeholders driving Productivity initiatives & improvements, Creating a repository for Telecom documentations by country, Matrix's clearly outlining Support type & Language Offering by location & Sites. Supported Bangalore from a Real time Staffing & Scheduling analyst role perspective which is more of a dual role. 1. Real time involves direct / indirect engagement with the local business from a providing real-time staffing / skilling support and reporting perspective 2.Scheduling involves a lot of work related to eWFM (Employee Work Force Management) tools. Engagement with Forecasters and Capacity folk to understand requirements and timely update of New forecasts / Intra Day Performance creations, etc to facilitate accurate reporting

Team Manager - Technical Support Operations | EMEA GSD at Dell International Services (India), Jun 2010 - Jul 2012 · 2 yrs 2 mos, Bangalore, Managed the Call Management Group (CMG) / Call routing team for EMEA Global Support & Deployment (Bangalore - India)

Customer Experience Coach at Dell International Services (India), Aug 2005 - Jun 2010 · 4 yrs 11 mos, Bangalore, Supported EMEA UK/IRE Chat team for 6 Qrts. Supported EMEA Vostro teams - CSMB - 4 Qtrs. Provided coaching / feedback to call / chat taking agents based on call / chat soft skills and quality observation from audits / live barging sessions. Handled Customer escalations / heat checks, real time. Audit calibrations with ALLSEC - 3rd party auditors for Dell. Was the quality spoc for business Assisted with New Hire Trainings in Customer Handling Skills & PnPs.

Technical Support Executive at ITC Infotech, Nov 2004 - Aug 2005 · 10 mos, Bangalore, India, Supported Lexmark Inkjet printers & All In Ones

Education

Masters In Business Administration (M.B.A.), BPO Management & Human Resources Management, Indian Institute of Management & Engineering

Diploma in Computer Applications, DCA - Diploma in Computer Applications, KBYTE, Banaswadi, Karnataka