Headline

Data & Technical Support Analyst at Lenovo || Power BI || Excel || SQL || Python || MySQL || Data Analyst || QA Testing || Selenium (Basic) || JIRA || HTML || CSS || JavaScript || Bootstrap || Shopify || WordPress

About

I’m a Computer Science graduate and an enthusiastic Data & Technical Support Analyst at Lenovo, passionate about transforming data into insights that improve performance, efficiency, and business outcomes. With hands-on experience in data analytics, reporting, and testing, I bring a blend of analytical, technical, and problem-solving skills to every project I work on. At Lenovo, I work with Power BI, Excel, SQL, and Python to collect, clean, and analyze data from multiple sources. I design interactive dashboards, automate reports, and develop insights that help teams make data-driven decisions. My focus is on improving data accuracy, identifying trends, and streamlining processes through automation and visualization. I also perform data validation, quality checks, and system testing, ensuring reliability and consistency across reports and dashboards. Collaborating with cross-functional teams, I contribute to root cause analysis, identify recurring technical issues, and support process improvement initiatives that enhance service delivery and customer satisfaction. Before joining Lenovo, I gained experience through academic and internship projects involving web development, database management, and software testing. These projects helped me strengthen my technical foundation in HTML, CSS, JavaScript, Bootstrap, MySQL, and Selenium, and understand the importance of data quality and user experience. I enjoy learning and adapting to new tools and technologies, and I’m constantly working to enhance my skills in data visualization, business intelligence, and automation. My career goal is to grow as a Data Analyst who uses technology, analytics, and strategic thinking to uncover insights that drive smarter business decisions and operational excellence. Core Competencies: Power BI | Excel | SQL | Python | Data Analysis | Dashboard Creation | Reporting Automation | Data Validation | QA Testing | JIRA | MySQL | Tableau (Basic) | Problem-Solving | Collaboration | Process Improvement Industries of Interest: Information Technology | Data Analytics | Business Intelligence | Software Testing | IT Services

Location

Bengaluru

Work experience

Technical Support Analyst at Lenovo India, Apr 2025 - Present · 1 yr 2 mos, Bengaluru, Karnataka, India, As a Data & Technical Support Analyst at Lenovo, I work on analyzing data, automating reports, and improving support efficiency through actionable insights. My role combines data analytics, reporting, and quality validation, helping teams make informed, data-driven decisions to enhance customer experience and operational performance. I use tools like Power BI, Excel, and SQL to collect, clean, and analyze technical support data. This includes developing and maintaining interactive dashboards that visualize key metrics such as ticket resolution rates, issue recurrence, and customer satisfaction trends. I regularly prepare analytical reports that highlight performance insights, process bottlenecks, and opportunities for improvement. Collaborating closely with cross-functional teams, I automate repetitive data reporting tasks using Power BI and Excel, significantly improving reporting accuracy and reducing manual effort. My work involves performing data validation, quality checks, and system testing to ensure reliable and consistent outputs. I also assist in troubleshooting and root cause analysis, identifying recurring technical issues and working with engineering teams to implement sustainable fixes. This combination of analytics and problem-solving enables proactive support and performance optimization across multiple departments. Key Contributions: Designed and implemented dashboards to track and analyze service metrics and customer satisfaction trends. Automated reporting workflows, reducing manual reporting time by over 30%. Improved data accuracy and visibility for management through structured validation and analysis. Tools & Technologies: Power BI, Excel, SQL, Python, JIRA, MySQL, Selenium (Basic), Postman, Tableau (Basic) Core Skills: Data Analysis, Dashboard Creation, Reporting Automation, Data Validation, Quality Assurance, Root Cause Analysis, Process Improvement

E-commerce Website Developer at indiyase, Mar 2024 - Feb 2025 · 1 yr, Hubli, Karnataka, India, Responsibilities: Designed and launched the company’s e-commerce website using Shopify, ensuring a user-friendly and mobile-responsive interface. Customized Shopify themes to match the brand’s identity and optimize navigation. Integrated key features like product pages, checkout processes, and a digital wallet system for cashback redemption. Researched and implemented Shopify apps for enhanced functionality and customer experience. Improved website performance by optimizing speed and analyzing traffic through Google Analytics,

Education

Bachelor of Engineering - Btech, Computer Science, Jain college of engineering and technology

Intermediate, MPC, Sri Chaitanya College of Education