Headline

Sales & Business Operations | Retail Account Management Support | Process Improvement | Automation |

About

Give me a process I don’t know, I’ll learn it. Give me a broken process, I’ll fix it. Give me a repetitive process, I’ll find a way to make it faster. And before I automate anything, I make sure, I understand it well enough to know when the automation is wrong. My experience spans US, Canadian and Australian operations, with my current work sitting at the intersection of Sales Operations, Account Management, Process Improvement and Analytics. I’m big on ownership, learning fast, and making myself useful beyond the boundaries of my job title. If there’s a better way to do something, I’m probably already thinking about it. Still building. Still learning. Still looking for the next thing that’s too complicated to leave alone.

Location

Dubai

AI stack

claude

ChatGPT

Work experience

Sales Support Associate (Account Management) at MSI Services Pvt Ltd, Sep 2025 - Present · 1 yr 3 mos, Support Account Management operations across Flooring & Wall Tile, LVT, Deco Wall & Mosaic, and Turf & Accessories. My scope covers Host Submissions, AMT Activations, picture audits, calculation files, competitive/comp-shop analysis, and display processes. I also support the Menards account across incoming operational requests, coordinate with Business Units and internal stakeholders, and contribute to process transitions through SOP development, knowledge sharing, validation, and associate training.

Sale Support Associate (customer experience) at MSI Services Pvt Ltd, Sep 2024 - Sep 2025 · 1 yr 1 mo

Customer Service Specialist at Alorica, Aug 2023 - Jun 2024 · 11 mos, Bengaluru

Education

Bachelor of Business Administration, Marketing, Jain (Deemed-to-be University)

PUC, Business/Commerce, General, St. Aloysius Institute of Education, Mangalore