Headline

Leading Quality Initiatives with Edd and Fraud Detection

About

As a Quality Lead at WNS, I focus on maintaining quality standards and supporting operational excellence through expertise in Enhanced Due Diligence (EDD), fraud detection, and due diligence. My responsibilities span financial services, fintech, and banking domains, contributing to projects that prioritize accuracy and efficiency. With a Bachelor of Commerce from Lalit Narayan Mithila University, my professional journey includes experience at EXL and Genpact in fraud detection, customer service analysis, and process improvement. My work reflects a commitment to fostering operational integrity and delivering quality outcomes.

Location

Delhi

Work experience

Quality Lead at WNS, Feb 2025 - Present · 1 yr 5 mos, Gurugram, Haryana, India

Senior risk and fraud executive at EXL, Jan 2025 - Feb 2025 · 2 mos, Gurugram, Haryana, India

Fraud Specialist at EXL, Dec 2022 - Feb 2025 · 2 yrs 3 mos, Gurugram, Haryana, India

Customer Service Analyst at EXL, Dec 2022 - Feb 2025 · 2 yrs 3 mos, Gurugram, Haryana, India

Process Associate at GENPACT, Jul 2021 - Dec 2022 · 1 yr 6 mos, India

Teller Customer Service at IndusInd Bank, Jun 2020 - Mar 2021 · 10 mos, Delhi, India

Education

Bachelor of Commerce - BCom, Business/Commerce, General, Lalit Narayan Mithila University, Darbhanga