Headline

Lead Product Designer | Enterprise SaaS & AI | UX Strategy, Complex Systems & Design Systems | B2B & FinTech | Immediate joiner

About

I design products where AI has to earn trust, not just work. I have spent 14 years in UX and product design, mostly working on enterprise software across banking, fintech, ERP and eCommerce. The problems are usually complex. There are too many steps, too much data and business rules that have built up over years. My job is to understand that complexity and turn it into something people can actually use without needing a manual. For the past two years, a lot of that work has involved AI. I redesigned a purchase order review flow where buyers had to evaluate AI suggestions before making a decision. The new experience increased the buyer accept rate from 40% to 64% and brought review time down from 12 minutes to 90 seconds. What made the difference was not adding more AI. It was being clear about what the AI should do and what the person using the product still needed to see, understand and control. Since then, I have shipped 8+ AI features into production. The questions I keep coming back to are simple: What should AI decide? What should remain predictable and deterministic? When does someone need to step in? And how do we help them understand why the AI suggested something in the first place? I currently lead a team of four designers and manage a Figma design system with more than 250 components mapped directly to Vue.js. I like building things too. I have built two TypeScript Figma plugins to automate parts of our design system audits, and I regularly build small AI product experiments to test ideas before taking them further. I use Claude Code, Cursor and Figma Make to get from an idea to something working quickly. Then I work with product and engineering to figure out what holds up in the real product and what does not. I am most interested in AI products where getting the answer right is only part of the problem. People also need to understand what is happening, know when to question it and feel that they are still in control. If you are working on that kind of problem, I would like to talk. techyminds.in/bt bobinthomas@gmail.com

Location

Greater Bengaluru Area

AI stack

antigravity

claude code

cursor

deepseek

lovable

mcp

Work experience

Product Designer at RW Team, Oct 2024 - Jun 2026 · 1 yr 9 mos, Bengaluru, Karnataka, India, (formerly HikeOn Technologies) Leading UX and product design for a scalable, AI-enhanced custom eCommerce ERP platform serving retail operations. → Architected a comprehensive design system with 250+ reusable components using Figma Auto Layout, semantic variables, and design tokens - integrated with Storybook for seamless developer handoff in Vue.js → Pioneered 8+ AI-driven UX initiatives including AI-powered user research automation, personalized experience design, and intelligent workflow optimization for eCommerce operations → Led advanced UX research using Object-Oriented UX (OOUX) data modeling to design intuitive tools - vendor RFQ management, certification tracking, and intelligent quote comparison dashboards → Designed interactive analytics visualizations including KPI dashboards and D3 treemaps with drill-down capabilities → Collaborating cross-functionally with engineering, product, and UX leadership to align design strategy with business goals, while mentoring junior designers

Product Designer at JBPB Offshore, Oct 2024 - Jun 2026 · 1 yr 9 mos

Experience Designer at AUSYS Pty Ltd, Sep 2023 - Oct 2024 · 1 yr 2 mos, Sydney, New South Wales, Australia, Co-founded a UX and product design consultancy; led design strategy, interaction design, and end-to-end delivery for enterprise and SaaS clients across multiple industries.

Senior Technical Manager UI UX at 3i Infotech Ltd., Aug 2017 - Sep 2023 · 6 yrs 2 mos, Bengaluru, Karnataka, India, Led UX design and team management for enterprise SaaS platforms across banking, insurance, lending, and government verticals. The financial software division I contributed to was later carved out to form a recognized enterprise fintech platform company. → Led UX modernization for enterprise financial platforms spanning lending origination, anti-money laundering compliance, and insurance management - used by global banking and insurance institutions → Simplified complex multi-step financial workflows - loan processing, compliance review, and payment operations - into streamlined digital interfaces, reducing operational friction for end users → Built and enforced standardized UI frameworks and reusable design patterns across web and mobile, establishing visual consistency across the entire product suite → Conducted user research, usability testing, and stakeholder workshops to validate design decisions against real enterprise workflows → Managed and mentored a team of designers, running design reviews and Agile sprint-based delivery across concurrent product workstreams → Delivered solutions for high-profile clients including DMCC, Dubai Police, Dubai Municipality, Emaar Group, Dubai Opera, Future Generali, Punjab National Bank, and the Government of India eGov project

Lead UX Designer at iTriangle Infotech Pvt Ltd, Jul 2016 - Aug 2017 · 1 yr 2 mos, Greater Bengaluru Area, Led UX for IoT and telematics products, defining interaction direction for data-heavy dashboards and operational interfaces from early concepts and wireframes through clickable prototypes.

Education

Bachelor of Computer Applications, National Institute of Vocational Education

BSC, Computers, bangalore university

Public links

github: https://github.com/bobinthomas