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Blossom Serrao

HR Professional | Early Careers Talent Acquisition | Compliance & Program Management | India & APAC | Ex‑Citi

Mumbai Metropolitan Region

1+ year of work experience

Citi
Apr 20251 yr 2 mosPresent

Mumbai, Maharashtra, India

Program Manager | APAC SPOC for India Early Careers. Specialized in managing high‑volume Early Careers programs across India and APAC, with responsibility for strategy, compliance, and end‑to‑end talent management. Entrusted with AVP‑level responsibilities, consistently delivered results under high‑pressure, time‑sensitive conditions. Key Impact & Responsibilities: • Strategy & Leadership: Served as On-site Single Point of Contact (SPOC) for APAC Early Careers, guiding program execution with expertise in Indian hiring practices. • Operational Transformation: Optimized the Pilot Apprenticeship Program, reducing turnaround time by 30% through streamlined workflows. • End‑to‑End Talent Management: Managed requisitions, sourcing, interviews, offers, onboarding/offboarding for Summer Analysts and Full‑Time Analyst cohorts. • Stakeholder Management: Partnered with leadership across 9+ business units (AVPs to MDs), empaneled Citi with ICAI, and drove talent placement negotiations. • Compliance & Governance: Delivered flawless monthly/quarterly submissions to government bodies, closed CAPs ahead of deadlines, and ensured audit readiness. • Program Innovation: Designed and launched the second Apprenticeship Program cohort, strengthening talent pipelines and expanding reach. • Candidate Experience Excellence: Sustained 95%+ positive feedback scores, managing global models for PPOs, speaker sessions, and presentations. • HR Systems Expertise: Utilized Workday for requisition management, candidate tracking, and reporting.
Lordisystems Staffing Solutions PVT LTD
Jul 20241 moJul 2024

Mumbai, Maharashtra, India

• Candidate Sourcing & Screening: Actively source and screen potential candidates through various channels, including job boards, social media, and professional networking platforms. Conduct thorough resume reviews and initial phone screens to assess candidate qualifications and suitability. • Recruitment Coordination: Manage the entire interview process, including scheduling interviews with hiring managers,coordinating logistics for virtual meetings. • Applicant Tracking System Management: Accurately maintain and update applicant tracking systems (ATS) with candidate information, ensuring data integrity and facilitating efficient reporting.
Bhavans College
20222 yrs2024

Head Student Coordinator, leading placement operations for two years. Coordinated with 40+ companies and managed 100+ volunteers, increasing placement rates and strengthening employer relations.

Education

Bhavans College

Bachelor of Commerce - BCom, Business/Commerce, General

Bhavans College

20213 yrs2024

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Headline

HR Professional | Early Careers Talent Acquisition | Compliance & Program Management | India & APAC | Ex‑Citi

About

In the fast-paced world of banking, Blossom functions as the bridge between ambitious talent and strategic business needs. From her roots leading placement operations for 40+ companies at Bhavan’s College to her current role at Citi, she’s always been driven by one goal: delivering outcomes that exceed expectations. Currently, she serves as the regional authority for Early Careers and Apprenticeship Programs across India and APAC. She’s a curious soul who loves the challenge of taking a complex process—like government regulatory submissions or a global analyst program—and making it run flawlessly. She recently transformed Apprenticeship operations, reducing process turnaround times by 30% while maintaining a flawless compliance record. When she isn’t guiding regional strategy as the Onsite SPOC for APAC or partnering with MDs to place the next generation of talent, she is busy ensuring that "flawless execution" isn't just a resume buzzword but a daily reality. Blossom also realizes she’s currently talking about herself in the third person like she’s a character in a book... but she's willing to skip the formality if you want to talk about HR transformation, regional hiring trends, how to navigate a high-stakes audit or the future of work in APAC (in the first person).... Let's connect!

Location

Mumbai Metropolitan Region

Work experience

Early Careers & Talent Acquisition at Citi, Apr 2025 - Present · 1 yr 2 mos, Mumbai, Maharashtra, India, Program Manager | APAC SPOC for India Early Careers. Specialized in managing high‑volume Early Careers programs across India and APAC, with responsibility for strategy, compliance, and end‑to‑end talent management. Entrusted with AVP‑level responsibilities, consistently delivered results under high‑pressure, time‑sensitive conditions. Key Impact & Responsibilities: • Strategy & Leadership: Served as On-site Single Point of Contact (SPOC) for APAC Early Careers, guiding program execution with expertise in Indian hiring practices. • Operational Transformation: Optimized the Pilot Apprenticeship Program, reducing turnaround time by 30% through streamlined workflows. • End‑to‑End Talent Management: Managed requisitions, sourcing, interviews, offers, onboarding/offboarding for Summer Analysts and Full‑Time Analyst cohorts. • Stakeholder Management: Partnered with leadership across 9+ business units (AVPs to MDs), empaneled Citi with ICAI, and drove talent placement negotiations. • Compliance & Governance: Delivered flawless monthly/quarterly submissions to government bodies, closed CAPs ahead of deadlines, and ensured audit readiness. • Program Innovation: Designed and launched the second Apprenticeship Program cohort, strengthening talent pipelines and expanding reach. • Candidate Experience Excellence: Sustained 95%+ positive feedback scores, managing global models for PPOs, speaker sessions, and presentations. • HR Systems Expertise: Utilized Workday for requisition management, candidate tracking, and reporting.

Human Resources Intern at Lordisystems Staffing Solutions PVT LTD, Jul 2024 - Jul 2024 · 1 mo, Mumbai, Maharashtra, India, • Candidate Sourcing & Screening: Actively source and screen potential candidates through various channels, including job boards, social media, and professional networking platforms. Conduct thorough resume reviews and initial phone screens to assess candidate qualifications and suitability. • Recruitment Coordination: Manage the entire interview process, including scheduling interviews with hiring managers,coordinating logistics for virtual meetings. • Applicant Tracking System Management: Accurately maintain and update applicant tracking systems (ATS) with candidate information, ensuring data integrity and facilitating efficient reporting.

Placement Cell Coordinator at Bhavans College, 2022 - 2024 · 2 yrs, Head Student Coordinator, leading placement operations for two years. Coordinated with 40+ companies and managed 100+ volunteers, increasing placement rates and strengthening employer relations.

Education

Bachelor of Commerce - BCom, Business/Commerce, General, Bhavans College

Blossom Serrao - Early Careers & Talent Acquisition in Mumbai Metropolitan Region | Tal