Headline

--Business Operations & Administration Professional | Remote Operations | CRM/ERP | Vendor & Team Coordination | B2B Business Development

About

I'm a Business Operations and Administration professional with 5+ years of experience managing end-to-end operations, vendor relationships, CRM/ERP systems, and cross-functional coordination across education, hospitality, and training-services organizations. Over my career, I've: - Increased admissions/enrollment by up to 75% through targeted outreach and process improvements - Generated ₹9 lakhs in revenue in 4 months through a B2B client expansion strategy - Independently owned and maintained an organization's website and digital presence with zero daily supervision - Managed vendor contracts, procurement, and executive scheduling for senior leadership - Guided 500+ prospective clients through consultative needs assessment, sustaining a 97% satisfaction rate I'm comfortable working independently, managing multiple priorities, and coordinating with distributed teams, vendors, and clients — which is why I'm now focused on remote and hybrid Operations, Administration, and Business Development roles. Core tools: MS Office Suite, CRM Databases, ERP Systems, Website/CMS Management, Python Open to: Remote Operations Executive | Business Development | Admin & Client Relationship roles Feel free to connect or reach out — bkhathijanaseema24@gmail.com

Location

Salem

Work experience

Sales Executive and Administrator at Queen's hotel, Jul 2024 - Present · 2 yrs 1 mo, Salem, Handled corporate inquiries, managed client relations, and drafted professional business correspondence Managed lead-generation pipelines and maintained secure physical and digital filing infrastructure Generated ₹9 lakhs in revenue within 4 months through a targeted B2B client expansion strategy Sustained a cold-calling pipeline that closed 60% of leads

Business Operations Executive at Livewire, Sep 2022 - Present · 3 yrs 11 mos, Managed end-to-end administrative and operations functions, ensuring smooth scheduling and multi-tier team coordination Guided 500+ prospective customers through consultative needs assessment, improving conversion and satisfaction Streamlined database systems, maintaining enrollment records, progress tracking, and batch scheduling Promoted to Technical Head after sustaining a 97% satisfaction rate over 12 months Grew enrollment 75% (350+ enrollments, ₹32 lakhs revenue) in FY 2022–23; 5 presentations converted into 50+ new institutional enrolments Administrative & Technical Scheduler

administrative and Technical Scheduler at Acharya IAS Academy, Mar 2021 - Present · 5 yrs 5 mos, Managed daily institutional finances, client onboarding tracking, and record-keeping systems Coordinated complex timetables and resolved IT/technical setups for online and offline classes

Administrator at Zara Global School, Nov 2024 - Mar 2026 · 1 yr 5 mos, Managed end-to-end administrative operations for staff, students, parents, and senior management Owned and maintained the official school website, keeping digital content, announcements, and portals accurate and current — independently, with no daily supervision Managed the school transport fleet, overseeing maintenance schedules, route optimization, and safety compliance Coordinated management meetings and vendor relations, including contract negotiation, procurement tracking, and executive scheduling Increased admissions by 35% in 6 months through strategic outreach and process improvements

Administrator at Zara Global School, Nov 2024 - Mar 2026 · 1 yr 5 mos

Education

Bachelor of Engineering, Computer Engineering, Mahendra college of Engineering