---
title: "Biswajit Pradhan - Customer Success Associate in Bengaluru | Tal"
description: "Meet Biswajit Pradhan, Product & Business Ops | Building Product 0 → 1 | Ex-cult.fit, No Broker, Sharechat | Customer Insights → Product, Growth & Execution based in Bengaluru. AI stack includes aistudio, anthropic apis, and antigravity."
image: "https://tal.club/meet/biswajit-pradhan-1/share-image"
---

# Biswajit Pradhan on Tal

## Headline

Product & Business Ops \| Building Product 0 → 1 \| Ex\-cult\.fit, No Broker, Sharechat \| Customer Insights → Product, Growth & Execution

## About

Products are shaped long before they reach a roadmap\. They are shaped by customer conversations, operational constraints, service failures, and moments where trust is either earned or lost\. My work has consistently lived in those moments\. Over the past 2\+ years, I have worked across product support, operations, and revenue\-facing roles in fast\-moving environments such as AT&T \(via 24/7\.ai\), cult\.fit, NoBroker, and ShareChat\. These roles placed me closer to users where performance is measured not by intent, but by resolution quality, customer satisfaction, retention, revenue, and compliance\. Handling hundreds of user interactions every month, I learned to identify recurring friction, isolate root causes, and collaborate with backend, operations, and leadership teams to stabilize metrics such as FCR, NPS, AHT, conversion, and retention often under strict SLA and regulatory constraints\. This proximity to real user behavior shaped my product mindset far more than theory alone ever could\. Alongside execution\-heavy roles, I have intentionally built hands\-on product capability\. I am currently part of the AcceleratorX Product Management Cohort \(2025–2026\), where I actively practice problem discovery, PRDs, root cause analysis, product thinking, guesstimation, GTM strategy, monetization models, and AI\-assisted product workflows through structured case studies and simulations\. I also bring a strong foundation in user psychology, behavior, branding, and marketing, which helps me understand not just what users do but why they do it, and how perception influences adoption, trust, and long\-term value\. I don’t position myself as a finished product manager\. I position myself as someone with deep user proximity, execution discipline, metric ownership, and the judgment to grow into one\. 🎯 My Areas of interest and I'm Open to 🤝 Associate Product Manager / Product Analyst roles Product Support & CX Operations roles Founder’s Office / Business Operations roles Product & CX consulting \(early\-stage teams\) If you’re building or scaling products where user reality matters as much as strategy, a conversation will be worth your time\.

## Location

Bengaluru

## AI stack

aistudio

anthropic apis

antigravity

claude

codex

cursor

## Work experience

Customer Success Associate at Zylu, May 2026 \- Present · 5 mos, Bangalore Urban, Karnataka, India, In this role, my primary responsibility is to ensure that every customer has a smooth and successful journey with the product\. From seamless onboarding to reducing product friction, my focus will be on helping users get value from the very beginning and creating an experience that feels simple, intuitive, and delightful\. I'll be working closely with customers to: ✨ Drive seamless customer onboarding\. ✨ Minimize friction across the product journey\. ✨ Ensure customers achieve success with the product\. ✨ Collect customer feedback and convert insights into meaningful product improvements\. ✨ Bridge the gap between customers and the product team to build better user experiences\. ✨ Strengthen customer relationships and contribute to long\-term product adoption and retention\.

Senior Product Advisor at \[24\]7\.ai India, Sep 2024 \- May 2026 · 1 yr 9 mos, Bengaluru, Karnataka, India, Handle high\-volume service and support interactions 500\+ chats a month for a large\-scale telecom product, consistently maintaining 72%\+ First Contact Resolution \(FCR\) while adhering to strict quality, compliance, and security protocols Drive performance across core KPIs including AHT, FCR, NPS, compliance adherence, resolution accuracy, and customer satisfaction, while achieving 100\-110% of assigned productivity and client targets Identified 10–15 recurring, high\-impact customer pain points, synthesizing patterns and escalating insights to backend, service vendors, and management teams to reduce repeat issues and user frustration Collaborate cross\-functionally to implement temporary workarounds and service\-level fixes, ensuring business continuity and metric stability Maintain precise CRM documentation and audit\-ready records in alignment with federal regulations, strengthening customer trust and platform credibility Balance service excellence with business outcomes, maintaining \~3% service chat conversion for upsell while protecting customer experience and policy compliance

User Engagement & Content Associate \(Intern\) at ShareChat, Apr 2024 \- Jul 2024 · 4 mos, Bengaluru, Karnataka, India, Worked on user engagement and quality initiatives impacting 4\.5M–6M active users across 12–15 content categories Supported initiatives that contributed to \~140% DAU growth and \~150% engagement uplift by analyzing user behavior, content trends, and usage timing Performed high\-volume Quality Assurance and content analysis while maintaining 98% accuracy, ensuring policy compliance and platform integrity Identified and documented 15\+ UX and product bugs, sharing actionable insights with internal teams to improve stability and reduce recurrence Supported habit formation and content visibility strategies aligned with engagement and retention metrics

Center Manager at cure\.fit \(cult\.fit\), Apr 2023 \- Oct 2023 · 6 mo, Bengaluru, Karnataka, India, Owned end\-to\-end operations, revenue, customer experience, and vendor coordination for a cult\.fit center, operating as the primary point of accountability for performance and service quality Drove daily operations including sales, member experience, vendor management, trainer coordination, escalation handling, and center visibility, with success measured through NPS, retention, renewals, revenue, and service quality metrics Conducted 100\+ personalized product and membership walkthroughs, achieving \~35% conversion from trial to paid plans through need\-based value positioning and improved trial experience Managed customer escalations proactively, ensuring service recovery and satisfaction critical for repeat purchases, renewals, and referrals Partnered with internal stakeholders and operations teams to improve onboarding flows, service consistency, and in\-center experience, directly impacting retention and customer lifetime value

Customer Onboarding at NoBroker\.com, Apr 2022 \- Feb 2023 · 10 mo, Bangalore

## Education

Product Management Bootcamp, Product Management, AcceleratorX

PGDM, Business, Management, Marketing, and Related Support Services, MIT School of Distance Education

[View the original profile](https://tal.club/meet/biswajit-pradhan-1)

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