Headline

Process Developer (Trainer)

About

Experienced in the customer service, & Content moderation (Trust & safety) with 6+ years of overall experience. Handling customers and solving queries, reviewing social media contents for one of the leading social media brand, is what made me an expert in the field. Being promoted as a trainer & handling complete batches of people(Domestic-India & International-Bucharest), along with maintaining training modules with required documentations adds up to my overall people management skills.

Location

Hyderabad

Work experience

Content Moderation (process trainer)- 5B at GENPACT, Nov 2021 - Present · 4 yrs 7 mos, Hyderabad, Telangana, India, started working as a content moderation associate & post 2years, switched role as a process trainer. Being in a challenging & fast paced environment of a trainer, learning a lot more skills & growing my management skills each next day.

Process Associate (Trainer) at GENPACT, Nov 2021 - Jan 2025 · 3 yrs 3 mos, Hyderabad, Telangana, India

Process trainer (pilot project) at GENPACT, Jul 2024 - Sep 2024 · 3 mos, Bucharest, Romania, As a process trainer, was a part of the team that went to set up another site as a pilot project. In the duration of 82days, I trainer the new trainees including team leads, QSAs & other trainers who newly joined the process coming from various europian subcontinents.

Digital Marketing Intern at The UniQue Culture, Apr 2021 - Jul 2021 · 4 mos, Bhubaneswar, Orissa, India, Graphic design tools. On-page, and off-page SEO, SMO, Local SEO, and other digital marketing tools. Contents & content writing tools, keyword research. Learning WordPress, Analytics, and search console. Learning about Ad., Ad groups, Facebook Ad, Google Ad, and Instagram promotions.

Service Engineer at Exide Industries Limited, Jan 2021 - Mar 2021 · 3 mos, Sambalpur, Orissa, India, Managing a complete service station that counts 9 districts within it's vicinity. Maintaining daily records of receipt and deliver batteries. Building rapport with the dealers and the customers. prepare monthly reports for the closing and making monthly stock audits and maintaining monthly stocks.

Customer Service Executive at Tech Mahindra, Aug 2018 - Jan 2021 · 2 yrs 6 mos, Bhubaneshwar, Orissa, India, supporting the business growth of a world class e-commerce by providing instant resolution & troubleshooting to the customers for electronic gadgets & large appliances, alongside maintaining the quality parameters and the company norms. keeping customer satisfaction at the priority and without compromising the policy, the standard operating procedure is followed, which may end up with a replacement/refund at times if the query remains unresolved.

Customer Service Representative at Silaris Informations Pvt Ltd, Aug 2017 - Oct 2017 · 3 mos, Noida, Uttar Pradesh, India

Education

Mechanical Engineering, Gandhi Institute for Education and Technology (GIET), Khurda, Bhubaneswar

12th science, high, Regional Institute of Education ( a constituent unit of NCERT, New Delhi), Bhubaneswar, India.