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Bishal Panda

Salesforce Administrator | CRM Analytics | Data & Operations Analyst

Bengaluru

2+ years of work experience

LTIMindtree
Apr 20251 yr 7 mosPresent

Bengaluru, Karnataka, India

• Led the development and enhancement of Salesforce–Outlook integrations, improving activity logging accuracy by 30–40% and reducing manual follow-ups for consultants and operations teams. • Designed and implemented custom Salesforce reports, report types, and dashboards to track project performance, activity metrics, and operational KPIs, improving reporting visibility for leadership. • Automated lead-to-contact conversion, opportunity creation, and compliance workflows within Salesforce, reducing operational turnaround time and minimizing manual intervention across sales and delivery teams. • Built internal KPI dashboards and operational tracking tools to provide real-time visibility into performance metrics and improve data-driven decision-making. • Resolved enterprise integration and reporting issues across Salesforce, Outlook, and system configuration, improving platform adoption and reducing issue resolution time. • Collaborated with cross-functional stakeholders and senior specialists to analyze business requirements and deliver scalable automation and CRM solutions.
LTM
20242 yrs 10 mosPresent

Led the development and enhancement of Salesforce–Outlook integrations, improving activity logging accuracy by 30–40% and reducing manual follow-ups for consultants and operations teams by ~25%, enabling more efficient client engagement tracking. Built custom Salesforce reporting frameworks and performance dashboards, including PS number alignment and activity tracking systems, improving reporting completeness by ~35% and enabling leadership to monitor project and consultant performance in near real time. Engineered workflow automation within Salesforce, automating lead-to-contact conversion, opportunity creation, and compliance processes, reducing operational turnaround time by 20–30% and minimizing manual intervention across sales and delivery teams. Developed internal productivity dashboards and operational tracking tools, providing real-time KPI monitoring and improving data visibility for cross-functional stakeholders, resulting in ~40% faster decision-making. Diagnosed and resolved enterprise integration and reporting issues across Salesforce, Outlook, and system access/configuration, reducing issue resolution time by ~30% and improving platform adoption across consulting and operations teams. Collaborated with senior specialists and business stakeholders to analyze operational requirements and deliver scalable Salesforce-based solutions, improving workflow efficiency and strengthening system reliability across teams.
LTIMindtree
Dec 20244 mosMar 2025

Navi Mumbai, Maharashtra, India

HighRadius
Jul 202311 mosMay 2024

Hyderabad, Telangana, India

• Monitored and analyzed key performance indicators (KPIs) such as Speed, Value, and Client Relationship metrics across consulting projects to identify operational improvement opportunities. • Created and managed 50+ Salesforce opportunities for new accounts while tracking pipeline reports and dashboards to support leadership in data-driven decision-making. • Gathered, processed, and analyzed consulting project data using Microsoft Excel and Google Sheets, presenting structured reports and insights to senior management. • Evaluated consulting project performance metrics including ZZTop Relationship and MASC Achievement, identifying inefficiencies and recommending improvements to optimize project delivery. • Developed and executed Account-Based Marketing (ABM) strategies targeting enterprise clients to strengthen engagement and support business development initiatives. • Implemented email marketing campaigns to improve outreach effectiveness and support lead generation efforts.
HighRadius
May 20232 mosJun 2023

Bhubaneswar, Odisha, India

20231 yr2024

Analyzed key performance indicators (KPIs) such as Speed, Value, and Client Relationship metrics across 20+ consulting projects, identifying performance gaps and recommending improvements that enhanced project tracking and operational visibility. Generated and managed 50+ Salesforce opportunities for new accounts while monitoring 100+ Salesforce pipeline reports, delivering actionable insights to leadership that supported strategic sales and account expansion initiatives. Collected, processed, and analyzed project datasets using Microsoft Excel, managing 10,000+ data records and presenting financial insights and performance summaries to senior management and cross-functional stakeholders. Evaluated consulting project performance metrics including ZZTop Relationship and MASC Achievement across multiple client engagements, recommending process improvements that reduced project delivery timelines by ~15% and improved operational efficiency.

Bishal’s AI Stack

gemini
gemini
ChatGPT
ChatGPT
Microsoft Copilot
Microsoft Copilot

Education

Kalinga Institute of Industrial Technology, Bhubaneswar

Bachelor of Engineering - BE, Computer Science

Kalinga Institute of Industrial Technology, Bhubaneswar

20204 yrs2024
FIITJEE

Higher Secondary, Science

FIITJEE

20182 yrs2020

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Headline

Salesforce Administrator | CRM Analytics | Data & Operations Analyst

About

A Computer Science graduate with experience in Salesforce administration, strategic operations, and consulting. Skilled in data analysis, reporting, and process optimization, with hands-on experience using tools such as Salesforce, Power BI, Excel, Google Sheets, and Apps Script. Previously worked in Strategy & Operations at HighRadius and currently focused on building CRM automation, dashboards, and operational insights to improve business efficiency. Interested in opportunities in operations, business analysis, strategy, and consulting, where I can leverage data and technology to drive better decision-making and organizational growth.

Location

Bengaluru

AI stack

gemini

ChatGPT

Microsoft Copilot

Work experience

Software Engineer at LTIMindtree, Apr 2025 - Present · 1 yr 7 mos, Bengaluru, Karnataka, India, • Led the development and enhancement of Salesforce–Outlook integrations, improving activity logging accuracy by 30–40% and reducing manual follow-ups for consultants and operations teams. • Designed and implemented custom Salesforce reports, report types, and dashboards to track project performance, activity metrics, and operational KPIs, improving reporting visibility for leadership. • Automated lead-to-contact conversion, opportunity creation, and compliance workflows within Salesforce, reducing operational turnaround time and minimizing manual intervention across sales and delivery teams. • Built internal KPI dashboards and operational tracking tools to provide real-time visibility into performance metrics and improve data-driven decision-making. • Resolved enterprise integration and reporting issues across Salesforce, Outlook, and system configuration, improving platform adoption and reducing issue resolution time. • Collaborated with cross-functional stakeholders and senior specialists to analyze business requirements and deliver scalable automation and CRM solutions.

Operations Analyst at LTM, 2024 - Present · 2 yrs 10 mos, Led the development and enhancement of Salesforce–Outlook integrations, improving activity logging accuracy by 30–40% and reducing manual follow-ups for consultants and operations teams by ~25%, enabling more efficient client engagement tracking. Built custom Salesforce reporting frameworks and performance dashboards, including PS number alignment and activity tracking systems, improving reporting completeness by ~35% and enabling leadership to monitor project and consultant performance in near real time. Engineered workflow automation within Salesforce, automating lead-to-contact conversion, opportunity creation, and compliance processes, reducing operational turnaround time by 20–30% and minimizing manual intervention across sales and delivery teams. Developed internal productivity dashboards and operational tracking tools, providing real-time KPI monitoring and improving data visibility for cross-functional stakeholders, resulting in ~40% faster decision-making. Diagnosed and resolved enterprise integration and reporting issues across Salesforce, Outlook, and system access/configuration, reducing issue resolution time by ~30% and improving platform adoption across consulting and operations teams. Collaborated with senior specialists and business stakeholders to analyze operational requirements and deliver scalable Salesforce-based solutions, improving workflow efficiency and strengthening system reliability across teams.

Graduate Engineering Trainee at LTIMindtree, Dec 2024 - Mar 2025 · 4 mos, Navi Mumbai, Maharashtra, India

Associate Business Analyst at HighRadius, Jul 2023 - May 2024 · 11 mos, Hyderabad, Telangana, India, • Monitored and analyzed key performance indicators (KPIs) such as Speed, Value, and Client Relationship metrics across consulting projects to identify operational improvement opportunities. • Created and managed 50+ Salesforce opportunities for new accounts while tracking pipeline reports and dashboards to support leadership in data-driven decision-making. • Gathered, processed, and analyzed consulting project data using Microsoft Excel and Google Sheets, presenting structured reports and insights to senior management. • Evaluated consulting project performance metrics including ZZTop Relationship and MASC Achievement, identifying inefficiencies and recommending improvements to optimize project delivery. • Developed and executed Account-Based Marketing (ABM) strategies targeting enterprise clients to strengthen engagement and support business development initiatives. • Implemented email marketing campaigns to improve outreach effectiveness and support lead generation efforts.

Internship Trainee at HighRadius, May 2023 - Jun 2023 · 2 mos, Bhubaneswar, Odisha, India

Strategy Intern at HighRadius Technologies, 2023 - 2024 · 1 yr, Analyzed key performance indicators (KPIs) such as Speed, Value, and Client Relationship metrics across 20+ consulting projects, identifying performance gaps and recommending improvements that enhanced project tracking and operational visibility. Generated and managed 50+ Salesforce opportunities for new accounts while monitoring 100+ Salesforce pipeline reports, delivering actionable insights to leadership that supported strategic sales and account expansion initiatives. Collected, processed, and analyzed project datasets using Microsoft Excel, managing 10,000+ data records and presenting financial insights and performance summaries to senior management and cross-functional stakeholders. Evaluated consulting project performance metrics including ZZTop Relationship and MASC Achievement across multiple client engagements, recommending process improvements that reduced project delivery timelines by ~15% and improved operational efficiency.

Education

Bachelor of Engineering - BE, Computer Science, Kalinga Institute of Industrial Technology, Bhubaneswar

Higher Secondary, Science, FIITJEE