Headline

Customer Support Specialist | Client Relations | CRM & Sales Operations | Remote Support Professional

About

Customer-focused professional with 4+ years of experience in customer handling, sales support, and client relationship management across retail and technology environments. Currently working with Apple through Channelplay, where I assist customers with product guidance, issue resolution, CRM activities, and overall customer experience management in a fast-paced environment. Previously worked with Reliance Retail, gaining hands-on experience in customer support, sales operations, communication, and problem-solving. Skilled in handling high-volume customer interactions, resolving issues efficiently, and collaborating with teams to ensure smooth operations and customer satisfaction. Currently exploring remote opportunities in customer support, client support, customer operations, and sales support role

Location

Raurkela

Work experience

Customer Experience & Technology Sales Specialist at Apple, Dec 2024 - Present · 1 yr 7 mos, Raurkela, Odisha, India, * Managed high-volume customer interactions and issue resolution * Assisted customers with product guidance and support * Maintained customer records and follow-ups using CRM tools * Delivered personalized customer experiences in a fast-paced environment * Collaborated with internal teams to resolve customer concerns efficiently

Sales Associate | Customer Support & Retail Operations at Reliance Retail, Apr 2021 - Dec 2024 · 3 yrs 9 mos, Raurkela, Odisha, India, * Handled customer queries and provided timely issue resolution * Assisted customers throughout the purchase and post-sales process * Maintained strong customer relationships and repeat engagement * Supported daily operations in a high-traffic retail environment

Education

B.Tech, Mechanical Engineering, Aryan Institute of Engineering and Technology, (AIET), Barakuda, Khurda, Bhubaneswar

Diploma, Mechanical Engineering, Rourkela Institute of Technology (RIT), Rourkela