---
title: "Biren Goyal - Principal Software Engineer in Bengaluru | Tal"
description: "Meet Biren Goyal, Principal Engineer @ Atlassian based in Bengaluru. AI stack includes aistudio, claude code, and codex."
image: "https://tal.club/meet/biren-goyal/share-image"
---

# Biren Goyal on Tal

## Headline

Principal Engineer @ Atlassian

## About

Experienced Senior Software Engineer with a demonstrated history of working in the financial services industry and logistics\. Skilled in Java, Springboot, ElasticSearch,Kafka , Relational Databases and Amazon Web Services \(AWS\)\. Strong engineering professional with a Bachelor's Degree from National Institute of Technology Kurukshetra\.

## Location

Bengaluru

## AI stack

aistudio

claude code

codex

hermes agent

hugging face

## Work experience

Principal Software Engineer at Atlassian, Jan 2025 \- Present · 1 yr 8 mos, Bengaluru, Karnataka, India, Leading the architecture and development of JSM's AI Agentic Platform, serving 1\.5M\+ monthly active users across Atlassian's agent ecosystem\. • Architected JSM's AI Agentic Platform from 0 to 1, with JSM's OOTB Service Agent becoming the highest\-used agent across all of Atlassian\. • Built and scaled all JSM AI features and AI Agents from 0 to 400K\+ MAU within 1\.5 years\. • Inventor on 7 patents covering AI agent infrastructure, retrieval\-augmented generation \(RAG\), and agentic system design\.

Senior Software Engineer at Atlassian, Jan 2022 \- Dec 2024 · 3 yrs, Bengaluru, Karnataka, India, Focused on JSM's customer\-facing product experience — Help Center, chat widgets, and notification infrastructure\. • Developed a fully customizable Help Center for JSM customers, driving a 14% increase in premium membership conversion\. • Redesigned the third\-party chat widget with an integrated Virtual Agent and no\-code configuration, resulting in a 30% reduction in ticket creation via widgets\. • Led projects on spam filtering and automatic signature detection for JSM's inbound/outbound email pipeline\.

Software Engineer II at Atlassian, Aug 2020 \- Dec 2021 · 1 yr 5 mos, India, Worked on core JSM platform infrastructure with a focus on reliability and notification delivery\. • Re\-architected the customer notification delivery system, reducing P99 delivery latency from 1 day to 15 minutes\. • Developed customer notification logs infrastructure, significantly improving observability and debuggability of the notification pipeline\.

Senior Engineer at Blinkit, Oct 2019 \- Jul 2020 · 10 mos, Bengaluru, Karnataka, India, Owned the last\-mile delivery platform — re\-architecting it for scale, cost efficiency, and speed\. • Re\-architected the complete last\-mile delivery system, achieving a 43% cost reduction per order and 21% reduction in delivery time\. • Designed and developed the backend for delivery partners' profiles, including delivery history, pendency information, customer ratings, and payments\.

Lead Software Engineer at Paytm, Jun 2018 \- Sep 2019 · 1 yr 4 mos, Noida, Uttar Pradesh, India, Led engineering for UPI onboarding and admin operations at one of India's largest payments platforms\. • Designed and implemented the UPI user onboarding flow for a user base of 200M\+ with 1M\+ new users/day\. • Revamped architecture and APIs for UPI admin operations, supporting 1,000\+ agents in resolving customer disputes\.

Lead Software Engineer at Freecharge, Oct 2016 \- May 2018 · 1 yr 8 mos, Gurugram, Haryana, India, Worked on services which handle payments on Freecharge, and 3rd party merchants​\. Following​ ​ are​ my​ key​ achievements: • Worked​ ​ on​ ​ different​ ​ components​ ​ including​ ​ Payment​ ​ Aggregator, Payments​ ​ Checkout,​ ​ Login, and​ others\. • Coded many APIs, functionalities and features\. • Redesigned other services to support scalibilty and highly available in terms of live traffic and data storage as well\. • Actively involved in mentoring sessions\. • Actively took part in hiring

Software Engineer at Freecharge, Apr 2016 \- Sep 2016 · 6 mos, Gurugram, Haryana, India, Designed and owned the core payments infrastructure serving 175M\+ customers\. • Designed and developed a centralized Transaction State Machine — the single point of communication for all payment services \(refunds, cashback, payments\) for 175M\+ customers\. • Scaled transaction throughput from 50 TPS to 4,000 TPS\. • Built a multi\-tender payment solution enabling the use of multiple payment sources in a single transaction\.

Software Engineer at Snapdeal, Jul 2015 \- Mar 2016 · 9 mos, Gurgaon, India, Working as Backend Engineer in Payments Team\. • Developed Transaction State Machine which maintain the states of different payment systems and send the reminders of incomplete transactions on their sqs\. • Developed Redrivability system using spring batch process which is used to send large amount of notification to different systems at given point of time and initiate the abandoned transactions \. • Was part of Identity Management System Team, coded many APIs, functionalities and features\. IMS is used for integration of Freecharge and Snapdeal common users account and login system\. • Actively involved in mentoring sessions\.

## Education

Bachelor's Degree, Electrical Engineering, National Institute of Technology, Kurukshetra, Haryana

[View the original profile](https://tal.club/meet/biren-goyal)

```json
{
  "@context": "https://schema.org",
  "@graph": [
    {
      "@type": "Person",
      "@id": "https://tal.club/meet/biren-goyal#person",
      "name": "Biren Goyal",
      "url": "https://tal.club/meet/biren-goyal",
      "image": "https://tal.club/meet/biren-goyal/profile-photo.jpg",
      "description": "Meet Biren Goyal, Principal Engineer @ Atlassian based in Bengaluru. AI stack includes aistudio, claude code, and codex.",
      "jobTitle": "Principal Software Engineer",
      "worksFor": {
        "@type": "Organization",
        "name": "Atlassian"
      },
      "hasOccupation": {
        "@type": "Occupation",
        "name": "Principal Software Engineer"
      },
      "homeLocation": {
        "@type": "Place",
        "name": "Bengaluru"
      },
      "alumniOf": [
        {
          "@type": "EducationalOrganization",
          "name": "National Institute of Technology, Kurukshetra, Haryana"
        }
      ],
      "knowsAbout": [
        "aistudio",
        "claude code",
        "codex",
        "hermes agent",
        "hugging face"
      ],
      "mainEntityOfPage": {
        "@id": "https://tal.club/meet/biren-goyal#webpage"
      }
    },
    {
      "@type": "ProfilePage",
      "@id": "https://tal.club/meet/biren-goyal#webpage",
      "url": "https://tal.club/meet/biren-goyal",
      "name": "Biren Goyal on Tal",
      "description": "Meet Biren Goyal, Principal Engineer @ Atlassian based in Bengaluru. AI stack includes aistudio, claude code, and codex.",
      "dateModified": "2026-08-05T02:24:31.513Z",
      "isPartOf": {
        "@id": "https://tal.club/#website"
      },
      "mainEntity": {
        "@id": "https://tal.club/meet/biren-goyal#person"
      },
      "primaryImageOfPage": {
        "@type": "ImageObject",
        "url": "https://tal.club/meet/biren-goyal/profile-photo.jpg",
        "contentUrl": "https://tal.club/meet/biren-goyal/profile-photo.jpg",
        "caption": "Biren Goyal profile photo on Tal"
      },
      "inLanguage": "en-IN"
    }
  ]
}
```