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Biren Goyal profile photo 2 on Tal
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Biren Goyal

Principal Engineer @ Atlassian

Bengaluru

10+ years of work experience

Atlassian
Jan 20251 yr 8 mosPresent

Bengaluru, Karnataka, India

Leading the architecture and development of JSM's AI Agentic Platform, serving 1.5M+ monthly active users across Atlassian's agent ecosystem. • Architected JSM's AI Agentic Platform from 0 to 1, with JSM's OOTB Service Agent becoming the highest-used agent across all of Atlassian. • Built and scaled all JSM AI features and AI Agents from 0 to 400K+ MAU within 1.5 years. • Inventor on 7 patents covering AI agent infrastructure, retrieval-augmented generation (RAG), and agentic system design.
Atlassian
Jan 20223 yrsDec 2024

Bengaluru, Karnataka, India

Focused on JSM's customer-facing product experience — Help Center, chat widgets, and notification infrastructure. • Developed a fully customizable Help Center for JSM customers, driving a 14% increase in premium membership conversion. • Redesigned the third-party chat widget with an integrated Virtual Agent and no-code configuration, resulting in a 30% reduction in ticket creation via widgets. • Led projects on spam filtering and automatic signature detection for JSM's inbound/outbound email pipeline.
Atlassian
Aug 20201 yr 5 mosDec 2021

India

Worked on core JSM platform infrastructure with a focus on reliability and notification delivery. • Re-architected the customer notification delivery system, reducing P99 delivery latency from 1 day to 15 minutes. • Developed customer notification logs infrastructure, significantly improving observability and debuggability of the notification pipeline.
Blinkit
Oct 201910 mosJul 2020

Bengaluru, Karnataka, India

Owned the last-mile delivery platform — re-architecting it for scale, cost efficiency, and speed. • Re-architected the complete last-mile delivery system, achieving a 43% cost reduction per order and 21% reduction in delivery time. • Designed and developed the backend for delivery partners' profiles, including delivery history, pendency information, customer ratings, and payments.
Paytm
Jun 20181 yr 4 mosSep 2019

Noida, Uttar Pradesh, India

Led engineering for UPI onboarding and admin operations at one of India's largest payments platforms. • Designed and implemented the UPI user onboarding flow for a user base of 200M+ with 1M+ new users/day. • Revamped architecture and APIs for UPI admin operations, supporting 1,000+ agents in resolving customer disputes.
Freecharge
Oct 20161 yr 8 mosMay 2018

Gurugram, Haryana, India

Worked on services which handle payments on Freecharge, and 3rd party merchants​. Following​ ​ are​ my​ key​ achievements: • Worked​ ​ on​ ​ different​ ​ components​ ​ including​ ​ Payment​ ​ Aggregator, Payments​ ​ Checkout,​ ​ Login, and​ others. • Coded many APIs, functionalities and features. • Redesigned other services to support scalibilty and highly available in terms of live traffic and data storage as well. • Actively involved in mentoring sessions. • Actively took part in hiring
Freecharge
Apr 20166 mosSep 2016

Gurugram, Haryana, India

Designed and owned the core payments infrastructure serving 175M+ customers. • Designed and developed a centralized Transaction State Machine — the single point of communication for all payment services (refunds, cashback, payments) for 175M+ customers. • Scaled transaction throughput from 50 TPS to 4,000 TPS. • Built a multi-tender payment solution enabling the use of multiple payment sources in a single transaction.
Snapdeal
Jul 20159 mosMar 2016

Gurgaon, India

Working as Backend Engineer in Payments Team. • Developed Transaction State Machine which maintain the states of different payment systems and send the reminders of incomplete transactions on their sqs. • Developed Redrivability system using spring batch process which is used to send large amount of notification to different systems at given point of time and initiate the abandoned transactions . • Was part of Identity Management System Team, coded many APIs, functionalities and features. IMS is used for integration of Freecharge and Snapdeal common users account and login system. • Actively involved in mentoring sessions.

Biren’s AI Stack

aistudio
aistudio
claude code
claude code
codex
codex
hermes agent
hermes agent
hugging face
hugging face

Education

National Institute of Technology, Kurukshetra, Haryana

Bachelor's Degree, Electrical Engineering

National Institute of Technology, Kurukshetra, Haryana

20104 yrs2014

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Headline

Principal Engineer @ Atlassian

About

Experienced Senior Software Engineer with a demonstrated history of working in the financial services industry and logistics. Skilled in Java, Springboot, ElasticSearch,Kafka , Relational Databases and Amazon Web Services (AWS). Strong engineering professional with a Bachelor's Degree from National Institute of Technology Kurukshetra.

Location

Bengaluru

AI stack

aistudio

claude code

codex

hermes agent

hugging face

Work experience

Principal Software Engineer at Atlassian, Jan 2025 - Present · 1 yr 8 mos, Bengaluru, Karnataka, India, Leading the architecture and development of JSM's AI Agentic Platform, serving 1.5M+ monthly active users across Atlassian's agent ecosystem. • Architected JSM's AI Agentic Platform from 0 to 1, with JSM's OOTB Service Agent becoming the highest-used agent across all of Atlassian. • Built and scaled all JSM AI features and AI Agents from 0 to 400K+ MAU within 1.5 years. • Inventor on 7 patents covering AI agent infrastructure, retrieval-augmented generation (RAG), and agentic system design.

Senior Software Engineer at Atlassian, Jan 2022 - Dec 2024 · 3 yrs, Bengaluru, Karnataka, India, Focused on JSM's customer-facing product experience — Help Center, chat widgets, and notification infrastructure. • Developed a fully customizable Help Center for JSM customers, driving a 14% increase in premium membership conversion. • Redesigned the third-party chat widget with an integrated Virtual Agent and no-code configuration, resulting in a 30% reduction in ticket creation via widgets. • Led projects on spam filtering and automatic signature detection for JSM's inbound/outbound email pipeline.

Software Engineer II at Atlassian, Aug 2020 - Dec 2021 · 1 yr 5 mos, India, Worked on core JSM platform infrastructure with a focus on reliability and notification delivery. • Re-architected the customer notification delivery system, reducing P99 delivery latency from 1 day to 15 minutes. • Developed customer notification logs infrastructure, significantly improving observability and debuggability of the notification pipeline.

Senior Engineer at Blinkit, Oct 2019 - Jul 2020 · 10 mos, Bengaluru, Karnataka, India, Owned the last-mile delivery platform — re-architecting it for scale, cost efficiency, and speed. • Re-architected the complete last-mile delivery system, achieving a 43% cost reduction per order and 21% reduction in delivery time. • Designed and developed the backend for delivery partners' profiles, including delivery history, pendency information, customer ratings, and payments.

Lead Software Engineer at Paytm, Jun 2018 - Sep 2019 · 1 yr 4 mos, Noida, Uttar Pradesh, India, Led engineering for UPI onboarding and admin operations at one of India's largest payments platforms. • Designed and implemented the UPI user onboarding flow for a user base of 200M+ with 1M+ new users/day. • Revamped architecture and APIs for UPI admin operations, supporting 1,000+ agents in resolving customer disputes.

Lead Software Engineer at Freecharge, Oct 2016 - May 2018 · 1 yr 8 mos, Gurugram, Haryana, India, Worked on services which handle payments on Freecharge, and 3rd party merchants​. Following​ ​ are​ my​ key​ achievements: • Worked​ ​ on​ ​ different​ ​ components​ ​ including​ ​ Payment​ ​ Aggregator, Payments​ ​ Checkout,​ ​ Login, and​ others. • Coded many APIs, functionalities and features. • Redesigned other services to support scalibilty and highly available in terms of live traffic and data storage as well. • Actively involved in mentoring sessions. • Actively took part in hiring

Software Engineer at Freecharge, Apr 2016 - Sep 2016 · 6 mos, Gurugram, Haryana, India, Designed and owned the core payments infrastructure serving 175M+ customers. • Designed and developed a centralized Transaction State Machine — the single point of communication for all payment services (refunds, cashback, payments) for 175M+ customers. • Scaled transaction throughput from 50 TPS to 4,000 TPS. • Built a multi-tender payment solution enabling the use of multiple payment sources in a single transaction.

Software Engineer at Snapdeal, Jul 2015 - Mar 2016 · 9 mos, Gurgaon, India, Working as Backend Engineer in Payments Team. • Developed Transaction State Machine which maintain the states of different payment systems and send the reminders of incomplete transactions on their sqs. • Developed Redrivability system using spring batch process which is used to send large amount of notification to different systems at given point of time and initiate the abandoned transactions . • Was part of Identity Management System Team, coded many APIs, functionalities and features. IMS is used for integration of Freecharge and Snapdeal common users account and login system. • Actively involved in mentoring sessions.

Education

Bachelor's Degree, Electrical Engineering, National Institute of Technology, Kurukshetra, Haryana